What are the responsibilities and job description for the Technical Support Specialist position at LeadVenture?
A company is looking for a Technical Support Specialist to assist customers with software applications and troubleshooting issues.Key ResponsibilitiesProvide first level technical support for customer software applications, including email and website supportManage incoming customer requests via phone, chat, and email, ensuring timely responsesDocument and track customer issues, escalating complex problems as necessaryRequired QualificationsMinimum of 2 years of experience in computer and software service in a fast-paced environmentAt least 1 year of experience supporting customer applications in a technical help desk settingSkilled in Microsoft Office suite and capable of learning new technologies quicklyBasic understanding of DNS records, domain names, HTML, CSS, and Windows folder structureAbility to explain technical information to non-technical users effectively
