What are the responsibilities and job description for the Technical Support Specialist position at VanderHouwen?
This range is provided by VanderHouwen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Do you have the skills to fill this role Read the complete details below, and make your application today.
Base pay range
30.00 / hr - $34.00 / hr
Position Overview :
Our client is seeking a dedicated and personable Technical Support Specialist to join their team for a 3-month contract during tax season. This role will be based onsite at their Mission Valley office, where you will provide vital technical support to tax professionals during a busy time of year. The ideal candidate will have a positive attitude and a strong customer service background, as you'll be interacting directly with tax staff to resolve tech-related issues. If you have experience with O365 administration, ticketing systems, and Last Pass, we want to hear from you!
Key Responsibilities :
- Provide technical support to staff in a tax office setting, including troubleshooting O365 issues and general IT support.
- Manage the ticketing system, including handling IT requests through the SolarWinds platform (prior experience with SolarWinds is not required).
- Assist with LastPass administration to ensure secure password management across the team.
- Offer customer service-focused assistance with patience and professionalism, guiding users through technical issues.
- Occasional travel to the Carlsbad office, with reimbursement for time and mileage.
Qualifications :
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Media, Accounting, and Business Consulting and Services
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Salary : $30 - $34
