What are the responsibilities and job description for the Operations Event Coordinator position at Leafwell?
Description
The Operations Event Coordinator at Leafwell manages and optimizes patient certifications' operational flow within the OMMU (Office of Medical Marijuana Use) database. This role requires meticulous attention to detail, proficiency with backend data systems, and a process-driven approach to ensure patient processing compliance, accuracy, and efficiency. The Coordinator will collaborate closely with internal teams, healthcare providers, and external stakeholders to streamline backend operations, improve database accuracy, and enhance patient experience.
Key Responsibilities
OMMU Database Operations:
Position Overview & Schedule Requirements:
This is a full-time, exempt position requiring 40 hours per week. The role involves weekday preparation, planning, and marketing-related duties in addition to attending and supporting events on-site. Candidates must be available to work at least three weekends per month, with events typically concluding around 9:00 PM. Flexibility to accommodate event schedules is essential.The ideal candidate will reside in Florida—preferably centrally located near Orlando—as frequent travel throughout the state is required.
Our Ideal Candidate: Skills and Qualifications
Leafwell is an Integrative Cannabis Health Platform that aims to increase access, education, and research into cannabis as medicine so millions can find the relief they need.
As the premier destination for individuals seeking information and guidance on medical cannabis, Leafwell stands at the forefront of the industry. Our collaborations with dispensaries and healthcare providers, paired with our use of advanced technology, enable us to offer personalized and effective cannabis solutions.
Why Leafwell?
When you join Leafwell, you'll be part of a passionate and driven team that is dedicated to making a meaningful difference in people's lives. Our employees are the backbone of our success, and as such, we strive to create a supportive and engaging work environment that nurtures growth and fosters innovation.
At Leafwell, You'll Have The Opportunity To
Benefits Highlights
For benefits-eligible team members, our benefits include, but are not limited to:
The Operations Event Coordinator at Leafwell manages and optimizes patient certifications' operational flow within the OMMU (Office of Medical Marijuana Use) database. This role requires meticulous attention to detail, proficiency with backend data systems, and a process-driven approach to ensure patient processing compliance, accuracy, and efficiency. The Coordinator will collaborate closely with internal teams, healthcare providers, and external stakeholders to streamline backend operations, improve database accuracy, and enhance patient experience.
Key Responsibilities
OMMU Database Operations:
- Manage patient certification processes within Florida’s OMMU database, ensuring accurate and timely submission, validation, and updates.
- Regularly audit patient records and database entries for accuracy and compliance with state regulations.
- Respond promptly to backend inquiries and issues related to patient certification status, troubleshooting, and escalating issues as necessary.
- Collaborate with providers and support teams to maintain seamless patient processing workflows.
- Identify operational bottlenecks and proactively implement process improvements for patient database management and certification operations.
- Maintain thorough documentation of operational procedures, updating process guidelines as OMMU rules and system requirements evolve.
- Manage inventory and reorders of print assets
- Provide backend support for patient and provider account management, ensuring system functionality and resolving technical issues promptly.
- Coordinate directly with technical teams and external vendors to report, troubleshoot, and resolve database or system errors affecting patient processing.
- Facilitate training and support sessions for internal teams on OMMU database usage, operational compliance, and best practices.
- Generate operational reports and analytics regarding patient processing efficiency, certification accuracy, compliance rates, and system reliability.
- Monitor and report compliance with state regulations, identifying and addressing potential risk areas or operational inefficiencies.
Position Overview & Schedule Requirements:
This is a full-time, exempt position requiring 40 hours per week. The role involves weekday preparation, planning, and marketing-related duties in addition to attending and supporting events on-site. Candidates must be available to work at least three weekends per month, with events typically concluding around 9:00 PM. Flexibility to accommodate event schedules is essential.The ideal candidate will reside in Florida—preferably centrally located near Orlando—as frequent travel throughout the state is required.
Our Ideal Candidate: Skills and Qualifications
- Bachelor’s degree or equivalent professional experience in Healthcare Operations, Database Management, Business Administration, or equivalent relevant experience.
- Minimum of 2 years’ experience in healthcare operations, database administration, or backend patient processing roles.
- Experience with the Florida OMMU patient registry and certification processing is strongly preferred.
- Proficiency with database management tools, Excel, and operational reporting systems.
- Strong organizational, analytical, and process documentation skills.
- Excellent interpersonal and communication skills for collaborating across internal teams and external stakeholders.
- Ability to manage multiple tasks effectively and adapt quickly to changing operational requirements and regulations.
- Previous experience in healthcare or medical cannabis operational support is highly desirable.
Leafwell is an Integrative Cannabis Health Platform that aims to increase access, education, and research into cannabis as medicine so millions can find the relief they need.
As the premier destination for individuals seeking information and guidance on medical cannabis, Leafwell stands at the forefront of the industry. Our collaborations with dispensaries and healthcare providers, paired with our use of advanced technology, enable us to offer personalized and effective cannabis solutions.
Why Leafwell?
When you join Leafwell, you'll be part of a passionate and driven team that is dedicated to making a meaningful difference in people's lives. Our employees are the backbone of our success, and as such, we strive to create a supportive and engaging work environment that nurtures growth and fosters innovation.
At Leafwell, You'll Have The Opportunity To
- Work at the intersection of healthcare, technology, and the rapidly evolving cannabis industry.
- Work alongside industry experts, thought leaders, and like-minded individuals who share your passion for medical cannabis and its life-changing benefits.
- Impact the lives of millions by making medical cannabis more accessible and understood.
- Enjoy flexible work arrangements and be part of a forward-thinking, supportive team environment.
- Competitive compensation, with opportunities for growth and professional development.
Benefits Highlights
For benefits-eligible team members, our benefits include, but are not limited to:
- Remote first - Most of our employees are 100% remote. Positions requiring travel enjoy a hybrid environment.
- Paid time off - Generous paid time off, including vacation and sick leave (every employee needs time to unwind, refresh, and renew their mind).
- Health & Wellbeing - Comprehensive health package, including medical, dental, vision, FSA/HSA, and other ancillary products.
- 401K - company-sponsored 401k with 4% match; fully vested after 90 days!
- Growth - Our employees advance with us!
- Training and Development - We foster a culture of learning. We encourage our employees to participate in educational, training, and development opportunities.
