Membership Coordinator

POSITION SUMMARY:

The Membership Coordinator works to support Leagues in maintaining and growing their membership. A

major component of this role is technical support for members and League leaders in using the new

membership management system, ChapterSpot, from one-on-one troubleshooting to broader training and

facilitation of use of the system. Beyond the technical side, this person will work to promote a culture of

belonging for League members, including coordination of resolution of member concerns. She/he/they will

also help with the logistics of maintaining the membership roster.

EDUCATION/CERTIFICATIONS:

Associate’s degree or a minimum of 3 years of experience working in membership or customer service within

an organization, preferably a nonprofit or association.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Enthusiastic, positive attitude, strong work ethic and team player essential.

• Strong customer-service orientation.

• Demonstrated experience in different aspects of Salesforce or other similar database.

• Must be energetic, self-starting, and dedicated.

• Meticulous approach to tasks.

• Exceptional interpersonal, written, and verbal communication skills.

• Proficiency with Microsoft Office.

• Solid presentation skills.

• Strong task and time management skills.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Ability to work in a team-oriented, collaborative environment.

• Flexibility and adaptability to change.

• Experience working with volunteers.

• Analytical and problem-solving abilities.

• Experience with rolling out new systems a plus.

• Experience working with volunteers and/or multi-level organization a plus.

PHYSICAL REQUIREMENTS:

The person in this position is primarily sedentary and needs to occasionally move about inside the office to

access file cabinets, office machinery. The person must also be available to travel and walk longer distances to

offices and events. Constantly operates a computer and other office productivity machinery, such as a

calculator, copy machine, computer, and computer printer.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters

while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions. While performing the duties of this job, the

employee is generally indoors and rarely exposed to wet and/or humid conditions and outside weather

conditions. The noise level in the work environment is usually moderate-to-low.

This job description will be reviewed periodically as duties and responsibilities change with

business needs. Essential and marginal job functions are subject to modification. Nothing in this

job description restricts management's right to assign or reassign duties and responsibilities to this

job at any time.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

The League of Women Voters of the United States is committed to a diverse and inclusive workplace based on

equal opportunity. The League is committed to hiring staff that reflects this country's full range of racial, ethnic,

cultural, sexual orientation, and socioeconomic identity; a workplace where true diversity is fostered, and

different perspectives are valued and freely exchanged. We encourage women, minorities, and individuals from

traditionally underrepresented communities to apply.

This job description will be reviewed periodically as duties and responsibilities change with business

necessity. Essential and marginal job functions are subject to modification. Nothing in this job description

restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Internal Candidates: Associate Level II Position

ESSENTIAL RESPONSIBILITIES:

• Answer emails and phone calls from members and League leaders about use of ChapterSpot

• Provide live training to League leaders and create/edit training tools

• Facilitate membership dues flow between Leagues, especially for check-paying members

• Coordinate communication of member concerns/complaints

• Assists with membership recruitment and retention

• Provide member appreciation tools to Leagues

• Help Leagues transfer and maintain ChapterSpot websites

• Facilitate inter-League information sharing

• Maintain and update internal League records

• Handle special projects at the direction of the Senior Manager, Membership

• Track and follow up on responses

• Other duties as assigned