Hardware Operations Specialist

This position is open to any candidates located around the Pittsburgh, Pennsylvania area.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Leap Event Technology is recognized and certified as a Top Workplace and Great Place to Work Canada.

The Hardware Operations Specialist will be responsible for a wide range of tasks and duties that all contribute to the success of the Event Operations team. The primary responsibilities of this role will be to assist with the logistics for all event hardware, manage hardware inventory counts; and assist clients with hardware issues when required. This position will report to the Associate Director of Hardware Operations, and will provide support to our rapidly expanding live events calendar. This position will be an in-person role that will operate out of our warehouse facility in Pittsburgh, PA.

Sounds interesting? Let’s talk.

AS A HARDWARE OPERATIONS SPECIALIST, YOU WILL:

• Maintain proficiency in all hardware and software applications used by clients at events.

• Prepare outgoing hardware shipments by performing software updates, conducting thorough testing, and adhering to our sanitization process.

• Maintain equipment inventory by identifying and cataloging any defective or non-functional devices.

• Assist with hardware shipping lifecycle to:

  • Thoroughly understand and utilize Inventory Management System software.

  • Organize and maintain hardware and equipment within our warehouse facility.

  • Maintain hardware inventory across all products.

  • Use proper shipping method and meet delivery dates

  • Track shipment to ensure there are no delays

  • Coordinate timely return of all equipment

  • Receive items after events and accurately log inventory

• Maintain adequate supply of shipping and preparation materials required for successful logistics operations.

• Contribute content to Event Operation’s advanced documentation resources and maintain these internal resources with updates.

• Act as a resource for Customer Service, Client Services, and Sales to provide internal training, troubleshooting and/or act as a resource when questions arise.

• Willing to work during non-traditional hours when required.

• Traveling to support on-site events is possible.

BENEFITS:

We offer

• Medical, Dental, Vision, and Voluntary benefits

• Generous PTO

• Paid parental leave (following 12 months of continuous employment)

• 401K Match

• $200 event reimbursement

• Udemy Business, a world-class learning and development platform

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

• Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

EXPERIENCE & SKILLS:

• H.S. diploma or equivalent required, Associate’s or Bachelor’s degree preferred

• 2 years experience in event production, logistics, asset management, shipping coordination, and/or fulfillment required

• Must be technically proficient and able to quickly learn a variety of software applications.

• Familiarity with Windows, MacOS, iOS and Android operating systems

• Very organized and detail-oriented

• Strong professional communication skills, ability to confidently interact with clients required

• Able to work in a fast paced environment with ability to prioritize unexpected requests

• Able to meet deadlines

• Ability to self-start and complete tasks with minimal oversight

• Be willing and able to travel to support events during busy parts of the year, including weekends