IT Senior Manager - Retail & Corporate

IT Senior Manager - Retail & Corporate IT

About Leap:
Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive customer experience and data driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/ecommerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.

Come take this leap with us. Your ideas, thinking, and voice are wanted.

The Role:
Manage IT for our NYC corporate office and 100 US retail locations. Lead an IT team, ensuring technical support, minimal downtime, and efficient infrastructure. Experience with Google Workspace, BetterCloud, Jamf, and JumpCloud is highly desired.

Role Location:
This role is based in New York City. We have a hybrid office culture with the expectation to be in-office three days a week.
 

Core Responsibilities:

• Manage and mentor IT team (hiring, training, performance).
• Oversee daily support operations, ensuring timely issue resolution in Slack and Intercom.
• Develop/implement support policies, procedures, and SLAs.
• Manage IT budget.
• Provide technical guidance on hardware, software, and network issues.
• Oversee IT system installation, maintenance, and troubleshooting (desktops, laptops, POS, network devices).
• Manage corporate network infrastructure (LAN/WAN, Wi-Fi, security).
• Ensure data security and integrity.
• Support retail-specific technology (POS, inventory management).
• Manage retail technology vendors.
• Provide and manage corporate desktop support.
• Manage IT vendors and contracts.
• Maintain documentation and generate performance reports.
• Administer and support Google Workspace, BetterCloud, Jamf, and JumpCloud environments.
• Administer and support device inventory and asset management via Snipe-IT.
• Prepare and support new store openings (NSOs) throughout the year.

Candidate Requirements

• Bachelor's or equivalent experience in Computer Science/IT or related field.
• 3 years IT support management experience, preferably with multi-location retail support.
• Strong leadership and management skills.
• Excellent technical skills (hardware, software, networking, security).
• POS and retail technology experience essential.
• Excellent communication and problem-solving skills.
• Experience with Google Workspace, BetterCloud, Jamf, and JumpCloud preferred.

Salary Range Transparency

A reasonable estimate of the current base salary range for this position is $120,000-$140,000. All corporate roles are eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.

What We Offer

Leap offers a competitive total rewards package, which includes:

• Healthcare benefits (medical, dental, vision) 
• Hybrid work culture (NYC office location)
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) 
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) 
• Employee Assistance Program

Leap EEO statement

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

Thank you for your interest in this opportunity! Unfortunately, due to the high volume of inquiries received, we may not be able to respond to all applicants.

Salary : $120,000 - $140,000