IT Support Specialist I

Leapros strategically links employers and professionals through innovative workforce solutions and transformative technology that catalyze growth for impact. Leapros is a trusted workforce solutions partner within the construction industry, offering customized recruitment and hiring solutions to general contractors and subcontractors nationally!

CLIENT PARTNER PROFILE & VALUE PROPOSITION: Leapros has been engaged by an innovator of intelligent transportation system solutions, products, and services.

POSITION TITLE: IT Support Specialist I

POSITION SUMMARY: The IT Support Specialist I will work in a team environment and are responsible for providing support to Econolite users throughout the enterprise.

• Requires familiarity with IT processes and procedures.
• Skilled with applying proven communication, analytical, and problem-solving skills to ensure end user satisfaction with both corporate and project related issues.
• Ability to work both directly and indirectly with end users addressing IT-based hardware and software issues that impede them from completing their tasks.
• Provide primary line support, problem tracking, diagnosis, replication, resolution, escalation, and system/application support documentation development.

RESPONSIBILITIES/DUTIES:

• Address, document, resolve, and escalate (as needed) all actions and solutions within Help Desk tickets and update the technical details within operational procedures as appropriate.
• Serve as a primary point of contact for the Help Desk, providing both telephone and desk-side support for desktops, laptops, software, Microsoft Office, Windows Operating systems, cellular devices and smart phones, and telecommunications.
• Collaborate with the IT Documentation Specialist to assist with creation and maintenance of Support Documentation and document operational processes as related to the Support Services team.
• Assist setup, configuration, and troubleshooting additions and changes within phone system for end-user extensions. Escalate as needed.
• Train employees in the proper use of hardware, software, network services, and telecommunications tools. Provide additional training on technical concepts.
• Participate in IT procurement process and manage inventory of workstations, computer equipment, components, and software, including decommissioning of obsolete equipment and software.

QUALIFICATIONS

• Associate’s Degree
• 0-3 years of experience in the field or in a related area
• Has knowledge of commonly used IT concepts, practices, and procedures
• Customer service orientation with a high sense of urgency in solving customer issues
• Understanding of wireless technologies and deployment
• Familiarity with Microsoft Office products
• PC and printer hardware knowledge
• Strong organizational, planning, problem solving and interpersonal skills
• Extremely strong oral communication skills
• Must be able to lift typical desktop computers
• Microsoft Operating Systems (Windows 10)
• Microsoft Office (all versions), especially Office 365
• Word, Excel, Outlook, Power Point, Access, Teams
• Additional Operating Systems a plus
• macOS, iOS, Ubuntu, Linux

PAY TRANSPARENCY: A reasonable estimate of the available {hourly} pay scale for this position is: $23.00-$25.00/hr. The actual compensation offered may vary depending on qualifications and other factors essential to the performance of duties and is determined by the hiring authority.

At Leapros, we are committed to our core values and guiding ethical principles, to conducting business in a non-discriminatory manner, and to operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity. This commitment enhances our ability to conduct business with the highest level of integrity, solidifying our position as the most trusted workforce solutions partner. To learn more about Leapros or to speak with one of our recruitment partners, call 866-920-LEAP or visit our website at www.leapros.com.

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Salary : $23 - $25