Microsoft Dynamics 365 Solution Consultant

Job Title: Microsoft Dynamics 365 Solution Consultant
Position Type: Contract
Location: Greensboro, North Carolina (3 days/week onsite is required)

Only GC, H4EAD and USC

The Solution Consultant/Functional Analyst will have 5 years of experience specialized in Microsoft Dynamics 365 Customer Service and Power Platform who will play a crucial role in implementing and optimizing our Dynamics solution to meet business needs.

Role/Responsibilities

• Extensive understanding of Microsoft Dynamics 365 module Customer Service, Power Platform and Integrations
• Knowledge of the platform’s capabilities, limitations, and best practices for customization.
• Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.
• Requirement Gathering: Collaborate with stakeholders to understand business needs and processes.
• Conduct workshops and interviews to elicit requirements and document them comprehensively.
• Translate business requirements into functional specifications.
• Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.
• Configure the Dynamics 365 environment to align with business needs.
• Customize entities, workflows, forms, and dashboards as required.
• Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).
• Ensure data consistency and integrity across integrated systems.
• Lead or assist in the deployment of Dynamics 365 solutions.
• Support in development of user manuals and training materials.
• Offer ongoing support and troubleshoot issues post-implementation.
• Create detailed documentation of the configuration, customizations, and integrations.
• Maintain documentation for future reference and auditing.

Skills and Competencies

• Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.
• Excellent verbal and written communication skills to interact effectively with stakeholders at all levels.
• Ability to convey technical information to non-technical users.
• Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.
• Ability to coordinate tasks, manage timelines, and ensure tasks stay on track.
• Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points.
• Ability to work closely with technical teams (developers, IT staff) to implement and support solutions

Job Types: Full-time, Contract

Pay: $55.00 per hour

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: Hybrid remote in Greensboro, NC 27401

Salary : $55