Family Admissions Specialist

Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for:

• You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more.
• You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off.
• You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program.
• You want recognition. We provide a positive, fun workplace where employees are appreciated.

The Family Admissions Specialist (FAS) partners with assigned schools on lead management and marketing-related activities to increase school enrollment. The position partners with school Directors to arrange tours and to market the school to prospective families.  The position requires high customer service and organizational levels while achieving Learning Care Group’s safety vision of “No One Gets Hurt.”

Job Duties, Tasks and Responsibilities:

1. Manage leads for assigned schools by maintaining high levels of organization and arranging strategic contact with prospective families and Directors and conducting lead follow-up as appropriate.
2. Manage the prospective family enrollment process, in partnership with field leaders, from handling the initial lead to preparing enrollment paperwork and setting up a prospective family’s initial payment to the assigned school.
3. Achieve enrollment goals set by the Family Admissions Manager by utilizing the customer relationship management (CRM) system to engage prospective families; and manage leads and lead follow-up for assigned schools to drive volume and enrollment.  CRM management requires a high level of technical understanding and business savvy.
4. Consult with school leadership to market and sell the school to prospective families by providing strategic business advice and analyzing feedback from the school and prospective family reviews to create tailored sales approaches to each lead.
5. Promote and market school events by establishing and maintaining close contact with prospective families via e-mail, telephone, and utilizing Microsoft Teams.
6. Analyze market data (including metrics associated with school capacity, staffing, utilization, and peer pricing) and consult daily with Directors and District Managers to develop and maintain prospective family leads in partnership with the Family Admissions Manager.
7. Troubleshoot and resolve issues relating to enrollment and critically staffed schools by analyzing utilization and enrollment trends and by consulting with Power BI, field leaders and the Family Admissions Manager.
8. Identify and initiate new enrollment growth opportunities in the assigned-school markets and develop strategic action plans by analyzing and condensing metrics for field leaders to capitalize on such opportunities in partnership with the Family Admissions Manager. 
9. Consistently demonstrate poise and professionalism in marketing and sales pitches, especially when encountering resistance to enrollment.
10. Review and understand state policies and regulations as they relate to the business of childcare.

Essential Functions of the Family Admissions Specialist Position:

The job duties, tasks and responsibilities numbered 1 through 10 are designated essential functions for the Family Admissions Specialist for purposes of Title I of the Americans with Disabilities Act and must be performed in this job.  The other listed job duties and responsibilities are secondary functions of the Family Admissions Specialist position.

Supervisory Responsibilities: 

None

Minimum Job Qualifications:

• Minimum 2 years of sales experience
• High school education or GED required

Other Skills, Abilities & Qualifications:

• Excellent customer service skills with both internal and external customers
• Resiliency, salesmanship and tactfulness in the face of resistance
• Capable of working with frequent interruptions and changing priorities
• Effective written, verbal and interpersonal communication skills
• Proficient time management, organizational skills and ability to meet established deadlines
• Regular, in-person attendance at designated company site is required to ensure necessary teamwork, personal interaction and supervision
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint; and internet-based productivity tools

Compensation and Benefits:

• Compensation based on position, education and experience. Bi-weekly paid. 
  • $59-60,000 base salary
  • This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.
• Health and Wellness Benefits 
  • Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
  • Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
• Employee perks/discounts 
  • Education assistance including tuition reimbursement 
  • Childcare discount available to all employees
  • Corporate partner Discounts
• This position is eligible for paid time off.  All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan.  This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.
• Applications accepted through 2/12/25.

Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.

Salary : $59,000 - $60,000