Service Manager

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60 branches and 1400 employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a Service Manager to join our team in Phoenix, Arizona. As the Service Manager you will be responsible for the overall management and performance of the Service department, including overseeing the work of Technicians and partnering with Service Dispatchers

Essential Duties & Responsibilities

As the Service Manager your key responsibilities will include:

• Manage the performance of the Service team; this includes driving accountability of the team members, staffing the department appropriately, and facilitating proper training
• Partner with the Human Resources department on labor related and sensitive personnel issues
• Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
• In a fiscally responsible manner, proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs, and maintenance
• Explore new ways to be profitable and to provide new services to our customers
• Work in partnership with Internal Business Units to develop and grow key customer accounts, while generating new business and revenue streams
• Actively addresses customer service issues and/or customer disputes
• Manage Key Performance Indicators that relate to the Service department
• Strategically analyze the financial statements, utilizing them as a tool to drive the profitability of the department
• Advocate and drive compliance on all corporate safety initiatives, policies, and programs

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Post-secondary education in Sales, Business, Management, or a related discipline preferred
• Mechanical knowledge of heavy machinery or material handling equipment is an asset
• Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook)
• Superior organizational skills and planning skills
• Strong interpersonal skills and proven ability to communicate with employees at all levels
• Adept at multitasking and managing conflicting priorities
• Confident self-starter and team player

Benefits & Perks

Leavitt Machinery USA is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Company-matched 401K contributions
• Comprehensive and competitive medical health care plan
• Medical benefits and extended health service coverage
• Prescription drug coverage
• Dental plan and vision plan
• Telehealth plan with MDLive
• Life insurance and disability insurance
• Employee assistance programs
• Ongoing professional development and training opportunities
• Company Vehicle

The base salary range for this role is: $90,000 to $122,000 USD per year, depending on experience.

This is an onsite role based in Phoenix, Arizona.

Leavitt Machinery & Venturis would like to thank all applicants for their interest, however; only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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