What are the responsibilities and job description for the Bilingual Call Center Representative position at Lebanon Federal Credit Union?
Company Overview
Lebanon Federal Credit Unionis a financial cooperative drivento enrich our community's lives. We arededicated and connected to our communityand committed to excellence in member service and product offerings. We strive to strike a balance between the needs of the individual member, membership, and our employees.
Job Summary
LFCU is looking for an enthusiastic, positive, friendly, and high-energy person to be a full-time call center representative. A call center representativeat LFCU is responsible for making our members feel welcome while processing accurate and efficient transactions. This positiontypically works 40 hours Monday through Friday and two Saturdays per month.
Responsibilities And Duties
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Lebanon Federal Credit Unionis a financial cooperative drivento enrich our community's lives. We arededicated and connected to our communityand committed to excellence in member service and product offerings. We strive to strike a balance between the needs of the individual member, membership, and our employees.
Job Summary
LFCU is looking for an enthusiastic, positive, friendly, and high-energy person to be a full-time call center representative. A call center representativeat LFCU is responsible for making our members feel welcome while processing accurate and efficient transactions. This positiontypically works 40 hours Monday through Friday and two Saturdays per month.
Responsibilities And Duties
- Greet and welcome members to the credit union in a courteous, professional and timely manner
- Provide prompt, accurate and efficient member transactions
- Process a variety of financial transactions including withdrawals, deposits, transfers, loan payments, credit card payments and other member transactions.
- Follow credit union policies and procedures including properly verifying member identity and endorsements
- Uphold a high level of accuracy and maintain member security
- Answer incoming phone calls and member inquiries
- Cross-sell credit union products and services
- Perform other duties as assigned
- The ability to fluently speak, read, and writein both Spanish and English.
- Requires a high school diploma or equivalent and 0-1 years of experience in a financial institution
- Basic computer skills including Microsoft Windows and Microsoft Office required
- Intermediate mathematical skills
- Proven written and verbal communication skills
- Ability to use or learn a 10-key adding machine or keyboard
- Must be able to work in a fast-paced team environment
- Benefits for full-time employees at LFCU include paid holidays, paid time off, health insurance, dental insurance, vision insurance, paid short-term and long-term disability insurance, paid life insurance, 401k program with employer match, and an employee loan discount
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