What are the responsibilities and job description for the Field Network Technician position at Lebanon Utilities?
The mission of Lebanon Utilities is to provide our community with reliable, economical and high quality services in a friendly and courteous manner.
What we are proud to offer you:
- Health Insurance (begins first day of employment)
- Retirement
- Health Savings Account
- Dental
- Vision
- STD, LTD
- Term & Accidental Life
- PTO
- Floating Holidays
- Paid Holidays
- Continuing Education Benefits
Essential Duties and Responsibilities:
- Monitors, troubleshoots, evaluates, and resolves performance and capacity issues.
- Identifies problem areas, bottlenecks and network problems; use various network tools to provide resolution for system issues; maintains, monitors and performs configuration backups; prepares system documentation.
- Collaborates on the design and implementation of new technical solutions.
- Assists in the administration of the MAN/ISP, hardware, circuits and software
- Configuration of E mail, Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) systems; installs and configures systems; assists with security and third-party software installation.
- Performs installation/maintenance of routers, switches, wireless access points/radios, and other network equipment on towers and customer premises.
- Completes wireless installations/service calls/site surveys as assigned on a daily basis.
- Maintains professional appearance and behavior in accordance with company accepted standards.
- Communicates in a professional manner with customers; discuss equipment placement, cable routing and paperwork completion; uses a courteous and professional approach to address customer questions and concerns.
- Performs all work in accordance with company quality and safety standards, policies and procedures.
- Ensures that Utility vehicles are presentable and organized; assists with coordination of vehicle maintenance, routine oil changes, inspection/registration, brake repair and cleaning.
- Assists in ensuring that all assigned inventory is up-to-date and accurate.
Qualifications:
- College degree in telecommunications or computer science/technology or three (3) years in a related customer and/or technical support role required.
- Experience with administration, implementation and troubleshooting of Internet Protocol (IP) routers, Layer 2 and Layer 3 switches and firewalls; basic experience with design, implementation and troubleshooting of IP network routing policies; basic experience with Network Address Translation (NAT) and IP network Quality of Service (QoS) policies; basic understanding of configuration and installation of routers, switches and other solution components; Ubiquiti, Cambium, Mikrotik, and Cisco networking equipment preferred.
- Basic understanding of Windows/Linux Server installation/administration.
- Solid knowledge of networking and electrical codes and standards relative to residential or commercial communications cabling including basic networking troubleshooting on PC/Mac, familiarity with Small Home and Office (SOHO) networking routers/switches.
- Must be able to demonstrate attention to accuracy on all duties and responsibilities.
- Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines and remain flexible.
- Ability to interact with all levels of staff including senior management, internal and external customers.
- Strong interpersonal, written, and oral communication skills.
- Self-motivated and directed, with keen attention to detail.
- Able to effectively prioritize tasks in a fast-paced environment.
- Strong customer service orientation.
- A valid Indiana driver’s license required.
