What are the responsibilities and job description for the Insurance Customer Service Representative position at Lebrun Insurance Agency, Inc?
Job Description
As an Insurance Customer Service Representative, you will be the first point of contact for our valued policyholders.
In this role, you will have the opportunity to make a positive impact by assisting clients with their insurance needs, answering inquiries, and resolving any issues they may have. You will play a vital role in ensuring customer satisfaction and retention.
At Lebrun insurance agency, Inc, we believe in creating a warm and inviting atmosphere where employees feel valued and supported. We offer competitive compensation, comprehensive benefits, and opportunities for growth and advancement.
If you have a passion for helping others, excellent communication skills, and a desire to contribute to a successful team, we would love to hear from you. Apply now to join our dedicated team of insurance professionals!
Benefits
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Paid Time Off (PTO)
Hands on Training
Retirement Plan
Responsibilities
Customer Support: Address inbound calls and provide exceptional customer service, resolving inquiries and issues promptly and professionally.
Policy Management: Update and maintain client accounts, ensuring accurate and timely information.
Documentation: Accurately record and document client interactions and transactions for future reference.
Communication: Communicate effectively with clients, insurance agents, and other team members to provide comprehensive assistance.
Problem-Solving: Identify and solve complex customer problems and concerns, ensuring customer satisfaction.
Requirements
Customer Service Experience: Prior experience in a customer service role, preferably in the insurance or financial industry.
Excellent Communication Skills: Strong verbal and written communication abilities, with a focus on delivering clear and concise information to customers.
Detail-Oriented: Ability to accurately process and record information and perform tasks with a high level of attention to detail.
Problem-Solving Skills: Proven ability to identify and resolve customer issues in a timely and efficient manner.
Adaptability: Willingness to learn and adapt to changes in policies, procedures, and technology.
Team Player: Ability to work collaboratively with colleagues to achieve team goals and deliver exceptional customer service.
Salary : $30,000 - $45,000