What are the responsibilities and job description for the Salesforce CRM Leader position at Ledgent Technology?

Salesforce CRM Leader - Direct Hire - Onsite - St. Paul, MN

Job Summary :

The Salesforce CRM Leader is responsible for driving the growth and success of the Salesforce team while ensuring exceptional client outcomes. This role combines technical expertise in Salesforce with strategic team leadership and business development acumen. The ideal candidate will guide and inspire the Salesforce team, set the strategic direction for the practice, and embody the organization's core values through a strong commitment to a growth mindset and a passion for fostering people and relationships.

This position is 100% in-office in St. Paul, MN. Target pay is between $160,000-185,000 plus bonus.

Essential Job Duties :

1. Team Leadership and Development

Cultivate a high-performing Salesforce team by fostering collaboration, providing mentorship, and implementing strategies to enhance productivity, job satisfaction, and individual professional growth.
Identify and address skills gaps, ensuring the team stays updated with the latest Salesforce technologies and industry best practices.
Promote a culture of continuous improvement, innovation, and accountability.

2. Engagement and Project Management

Lead complex Salesforce engagements, managing project risks, scope, and deliverables while maintaining alignment with client expectations.

Oversee project planning, budgeting, and economics, including accounts receivable management and resource allocation.

Ensure quality assurance across all project deliverables, maintaining high standards of service and client satisfaction.

Define and gain buy-in for proposed solutions from client leadership and stakeholders at all levels.

3. Business Development and Strategic Growth

Drive business development initiatives by leveraging technical expertise, industry knowledge, and tools to secure new Salesforce engagements and expand existing client relationships.

Collaborate with cross-functional teams to identify opportunities for innovation and expansion of Salesforce services.

Act as a trusted advisor to clients, aligning Salesforce solutions with their strategic goals and business objectives.

4. Practice Area Development

Manage the allocation of resources during project transitions by assigning tasks that contribute to the development of Salesforce practice areas.

Ensure alignment with the organization's strategic priorities and growth objectives.

Other duties as assigned

Qualifications

The requirements below outline the elements essential for success in this role. In some cases, equivalent combinations of education, certifications, and experience will be considered.

Education and Certifications

High school diploma or equivalent is required.

Associate's or Bachelor's degree in a relevant field is preferred.

Experience, Knowledge, and Skills

Proven expertise in delivering complex Salesforce or CRM projects across the full software development lifecycle (SDLC).

Extensive experience managing business operations, including invoicing, Statements of Work (SOWs), margins, and utilization metrics.

Demonstrated ability to manage multiple high-complexity projects simultaneously.

Strong leadership experience, including mentoring and coaching team members to foster individual and organizational growth.

Technical Proficiency

At least 10 years of experience in Salesforce or CRM leadership, including technical implementation and strategic management.

Proficiency in Agile / Scrum and Waterfall project methodologies.

Communication Skills

Strong verbal and written communication skills, with the ability to articulate complex concepts clearly to employees, clients, and stakeholders.

Demonstrated ability to influence and gain buy-in at all organizational levels.

The Salesforce CRM Leader role is ideal for a results-driven, innovative leader with a passion for technology, team development, and client success. If you thrive in dynamic environments and are eager to make a lasting impact, we encourage you to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Salary : $160,000 - $185,000

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