What are the responsibilities and job description for the SoftPro Administrator position at Ledgent Technology?
Job Details
Executive Title Company is looking to hire a permanent on-site or hybrid Sr. SoftPro Administrator/ Business Analyst. Responsible for providing dedicated support for the Title and Escrow services production system. Play a key role in the design, development, enhancement and management of SoftPro Title and Escrow production system. Analyze system configuration, design requirements specifications, and write business rules while following best practices for security and system management, along with team members, manage and resolve all related critical initiatives and issues on a day-to-day basis.
Essential Duties and Responsibilities
- Perform the duty of a Senior contributor on the team responsible for SoftPro system configuration, workflows and maintenance.
- Manage the implementation of the SoftPro enhancement project as well as various projects as assigned by the company.
- Responsible for data templates, document sets, fee tables, user hierarchy/access rights, software upgrades, and overall configuration maintenance.
- Work with the company and management to leverage the production system for business needs.
- Provide Production Reporting support.
- Manage Title system vendor relationship and perform monthly review to ensure system performance metrics are maintained.
- Verify administer, troubleshoot and resolve system issues while maintaining communications channels.
- Analyze the effects of software upgrades on system functionality prior to implementation to mitigate issues.
- Effectively communicate technical proposals, system changes and procedure changes with team members and management in mortgage department meetings.
- Build and maintain technical relationships with cross functional IT teams.
- Develop and maintain documentation for operating standards, processes, procedures and routine gap analysis.
- Other duties as assigned.
Job Competencies
- Organizational Skills
- Customer/Client Focus
- Confidentiality
- Attention to Detail
- Initiative
- Takes Ownership & Drives
- Problem Solving/Analysis
Qualifications
- 3 years administration and configuration experience with SoftPro Select 360 software with advanced knowledge of the SoftPro Production System.
- Specific experience with Power BI reporting & the Microsoft 365 environment.
- 3 years of experience in the Title and Escrow industry including Settlement.
- Ability to interact with and be advisor of solutions to Senior Management and company Leadership.
- Ability to make decisions that have significant impact on the department's credibility, operations, and services.
- Project Management skills utilizing analytical and problem-solving skills.
- Ability to perform complex business and product requirement analysis and translate them into configuration specifications.
- Strong collaborator and solver of complex problems by being able to research and present alternative solutions.
- Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
