Technical Support Specialist

Position Title: Technician Support Coordinator

Location: Chanhassen, MN (In-office with hybrid flexibility after training)

Schedule: Monday - Friday, 5:00 AM to 3:00 PM

Type: Contract-to-hire (5 months) with potential for permanent placement

Compensation: $45K - $55K annually

Position Overview:

The Technician Support Coordinator is a key role responsible for supporting the Service Desk and Field Support teams. This individual will handle incident response, problem resolution, and provide first-level assistance to field technicians. They will manage service requests, coordinate resources, and maintain effective communication throughout the service lifecycle.

Key Responsibilities:

• Primary Contact for Technicians: Serve as the first point of contact for technicians requesting support.
• Scheduling & Readiness: Confirm technician schedules 24 hours in advance, verify orientation completion, and ensure on-time arrivals.
• Pre-Service Coordination: Review service protocols, verify tools and materials, and outline the scope of work.
• Ongoing Technician Support: Coordinate with second-level support and project teams, escalate issues as necessary, and ensure timely resolution.
• Service Documentation: Maintain accurate records in the ticketing system, review deliverables, and ensure time logs meet expectations.
• Follow-up: Facilitate post-service communications and ensure work acceptance for payment processing.
• Other Tasks: Complete administrative duties, resource assignments, and ticket creation as needed.

Qualifications:

• Experience: 1-2 years in a help desk or technical support role.
• Education: Associate degree required.
• Skills: Strong attention to detail, organization, and time management. Excellent verbal and written communication skills.
• Attributes: Professional, reliable, results-oriented, with a focus on teamwork and continuous improvement.
• Other Requirements: Background and drug screening required.

Additional Information:

• This is a full-time, non-exempt position.
• Hybrid work schedule available after completing the training period (1 day remote per week).
• Long-term, permanent employment opportunity after contract period.

Desired Skills and Experience

Help Desk, Customer Service, A , Network , Tech Support

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.