What are the responsibilities and job description for the Automotive Service Advisor position at Ledgewood Car Care Center & Exhaust?
Job Overview
We are seeking a knowledgeable and customer-focused Service Writer to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring their needs are met with professionalism and efficiency. You will leverage your mechanical knowledge and sales skills to provide accurate service recommendations and maintain strong customer relationships.
Duties
- Greet customers in a friendly and professional manner, assessing their automotive service needs.
- Communicate effectively with service technicians to relay customer concerns and service requirements.
- Prepare detailed service estimates and invoices, ensuring accuracy in pricing and services rendered.
- Manage the scheduling of service appointments, ensuring optimal workflow in the shop.
- Provide information on various services including oil changes, tire services, diesel engine repairs, and brake systems.
- Follow up with customers regarding their vehicle status and any additional services needed.
- Maintain accurate records of customer interactions and transactions in our system.
- Assist in promoting automotive sales by recommending relevant products and services based on customer needs.
Experience
- Previous experience as a Service Writer or in a similar role within the automotive industry is preferred.
- Strong mechanical knowledge related to automotive repair, including familiarity with tire service, diesel engine repair, and brake systems.
- Proven ability to communicate effectively with both customers and technical staff.
- Experience in automotive sales, demonstrating an ability to transmit technical information clearly to customers.
- A background as a service technician can enhance understanding of repair processes and improve customer interactions.
Join our team as a Service Writer where your expertise will contribute to delivering exceptional automotive service while fostering lasting relationships with our customers.
Job Type: Full-time
Pay: $1,000.00 - $1,800.00 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $1,000 - $1,800