What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Subaru World of Hackettstown?
Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and accurate information regarding their vehicle needs. Your expertise in automotive repair and diagnostics will help guide customers through their service options, enhancing their overall experience at our dealership.
Responsibilities
- Greet customers promptly and professionally, providing a welcoming atmosphere.
- Assess customer needs by listening attentively and asking relevant questions about their vehicles.
- Provide detailed explanations of recommended services, including oil changes, tire services, and other automotive repairs.
- Collaborate with mechanics to ensure accurate diagnostics and timely completion of services.
- Schedule appointments for vehicle maintenance and repairs, aligning with shop capacity.
- Maintain clear communication with customers throughout the service process, updating them on progress and any additional findings.
- Manage customer records and service history efficiently to ensure seamless follow-up.
- Handle customer inquiries and resolve any issues or concerns in a professional manner.
Qualifications
- Proven experience in automotive service management or as an Automotive Service Advisor is preferred.
- Strong mechanical knowledge and understanding of automotive systems, including diagnostics and repair processes.
- Familiarity with dealership operations and the ability to align customer needs with available services.
- Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Previous experience in tire service or oil change operations is a plus.
- A passion for the automotive industry and commitment to providing high-quality service.
Join our team as an Automotive Service Advisor where your expertise will contribute to delivering outstanding service experiences for our valued customers!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a valid license and clear driving record?
Ability to Commute:
- Hackettstown, NJ 07840 (Required)
Work Location: In person