What are the responsibilities and job description for the Warranty and Customer Support Agent position at Ledlenser?
We are seeking a dedicated and detail-oriented Warranty and Customer Service Agent to join our team. The ideal candidate will have strong organizational skills, a knack for troubleshooting, and the ability to provide excellent customer service. This role involves managing warranty claims, handling customer inquiries, and ensuring a smooth order entry process.
Key Responsibilities:
- Warranty Management: Process and manage warranty claims efficiently and accurately.
- Customer Service: Provide exceptional customer service through phone, email, and Zendesk, addressing customer inquiries and resolving issues promptly.
- Order Entry: Accurately enter and manage customer orders in our system.
- Troubleshooting: Diagnose and resolve product issues, providing technical support to customers.
- Communication: Answer phone calls and respond to emails in a professional and timely manner.
- Data Management: Utilize Excel and NetSuite for data entry, reporting, and analysis.
- Organization: Maintain organized records of customer interactions, warranty claims, and order entries.
- Collaboration: Work closely with other departments to ensure customer satisfaction and efficient operations.
Qualifications:
- Proficiency in Microsoft Excel, NetSuite, and Microsoft Outlook.
- Experience with Zendesk or similar customer service platforms.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Ability to troubleshoot and resolve technical issues.
- Previous experience in customer service or warranty management is preferred.
- High attention to detail and accuracy.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan
- Employee discounts on Ledlenser products
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Shift:
- 8 hour shift
Ability to Commute:
- Portland, OR 97214 (Required)
Ability to Relocate:
- Portland, OR 97214: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000 - $55,000