What are the responsibilities and job description for the Trade Services Coordinator position at Lee Company?
Job Description
As a Dispatcher at Lee Company, you will play a critical role in providing World-Class Customer Service to our external and internal customers.
Responsibilities:
- Provide exceptional customer service via phone, email, and in-person interactions
- Coordinate facility solutions services, including HVAC, plumbing, electrical, and preventative maintenance
- Manage data entry and administrative tasks with high accuracy and efficiency
- Collaborate with team members to achieve goals and resolve issues
Requirements
To succeed in this role, you will need:
- 2 years of relevant customer service experience
- Experience in a call center/dispatch environment (preferred)
- 3-5 years of data entry/administrative experience
- High school diploma or equivalent
Skills and Qualities
We are looking for individuals with:
- Strong interpersonal communication skills (verbal and written)
- Excellent time management and organizational skills
- Critical thinking and analytical reasoning
- Initiative, adaptability, and attention to detail
- Basic office equipment operation abilities
- Proficiency in Microsoft Office, Internet navigation, and Web-based platforms
