Courts Customer Service Clerk (Bilingual Preferred)

Overview

The Courts Department is a vital part of the local court system, responsible for maintaining and protecting the integrity of the court case files, for the coordination of jurors, swearing in court witnesses, and recording evidence presented at trial. Any fines, fees or assessments collected by the Courts Department are distributed to state and local governments according to law.

Why work for us? The Clerk's offers a competitive benefits package including:

• Superior health care plans with low premiums
• Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options
• Generous paid time off, paid holidays, birthday leave, and volunteer time
• Our Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• We are a qualifying employer for Public Service Loan Forgiveness Program
• Our office values a work-life balance. Enjoy your nights and weekends with friends and family!
  
  
  

At the Clerk's Office you can:

• Work with a purpose
• Give back to the community
• Be part of a team
• Pursue career advancement opportunities
• Reach your professional and personal goals
  
  
  

Position Function and Duties

This position is responsible for performing entry level tasks to achieve desired business objectives of the Courts Department. These duties include processing information relating to data entry, case management, and assisting customers via all available platforms, to include the Call Center. All functions are performed in accordance with the Court Department policies, procedures, and guidelines with direction from leadership.

Position Duties:

• Maintain responsibility for ensuring customer service is a high priority and that customers are treated with empathy and professionalism at all times
• Perform all functions related to Civil Traffic and Ordinance Violation case types, to include opening citations/cases, and accepting and processing school certificates and of proof of compliance documents
• Clear active and pending driver’s license suspensions (D6s) via CCIS for Civil Traffic case types
• Perform data entry in case management system for Civil Traffic and Ordinance violations
• Process incoming mail for Civil Traffic and Ordinance case types
• Assist Jury customers
• Schedule and cancel hearing dates on Civil Traffic and Ordinance violations
• Prepare documents and Orders as required for Civil Traffic and Ordinance violations
• Process pleas and dispositions for Civil Traffic and Ordinance case types
• Perform financial functions across all applicable platforms, to include the acceptance of cash, displaying a high degree of accuracy
• Determine indigent prerequisites
• Prepare payment arrangements in accordance with our Payment Compliance Policy for Civil Traffic and Ordinance case types
• Process bench warrant cancellations for Ordinance case types
• Prioritize workload to be able to meet time standards set by leadership
• Other duties and or special projects as assigned
  
  
  

Qualifications

Education, Experience & Certification(s):

• High School diploma or equivalent
• Two years of clerical experience or any combination education and experience that demonstrates the ability to perform the position duties
• Two years of customer service required
• Cash handling experience preferred
  
  
  

Knowledge, Skills & Abilities:

• Microsoft Outlook and Word experience preferred
• Accurate keyboarding and data entry skills required
• Accurate sequential filing skills required
• Proficiency in business English and business math required
• Good organizational skills and attention to detail required
• Ability to communicate effectively, both orally and in writing
• Demonstrate proficiency with operations and general care of the PC and printers required
• Effective interpersonal skills, a strong work ethic and professional demeanor are required
• Use tact in sensitive situations, maintain confidentiality of restricted files, and present and maintain a courteous attitude at all times
• Work is performed with moderate supervision
• Ability to work extended hours required
  
  
  

Supplemental Information

Additional Information:

Applicants must be authorized to work for ANY employer in the U.S. Our organization is unable to sponsor or take over sponsorship of an employment Visa.

• Office: Majority of the time is spent sitting at the computer, remainder of the time is spent assisting in other functions
• Work from Home (if applicable): Majority of the time is spent sitting at the computer
• This position requires clear verbal interaction with employees, the public and agencies
• This position may require bending and reaching
• This position may require going to other departments and/or offices on different floors and/or buildings throughout the day
• Occasional travel between Ft. Myers and Cape Coral offices
• This position may require occasional travel to other sites to review products, or attend meetings, seminars or classes
• Ability to use standard office equipment
• Ability to lift up to 30 pounds
  
  
  

Note: Vacancy postings may be closed at any time based on business needs. Applicants who have applied will be notified.