Position Summary:

As a Service Deli Manager, you will oversee the daily operations of the deli department, ensuring exceptional customer service, high-quality food preparation, and smooth workflow. You will lead a team, managing staff schedules, training, and performance, while maintaining inventory control and ensuring product quality and freshness. Your focus on food safety, cleanliness, and compliance with health regulations will be key to maintaining a top-tier service deli. Your strong leadership, organizational skills, and commitment to customer satisfaction will drive the department’s success and enhance the overall shopping experience for customers.

Primary Position Duties:

Key Duties and Responsibilities:

• Recruit, train, schedule, and supervise deli staff, ensuring they provide excellent customer service and maintain high standards in food preparation and presentation.
• Monitor inventory levels, place orders, and ensure that stock is rotated and properly stored to minimize waste and maximize freshness.
• Oversee food preparation to ensure it meets the company’s standards for taste, presentation, and food safety.
• Address customer inquiries, resolve complaints, and ensure customers are satisfied with their deli experience, maintaining a high level of service at all times.
• Ensure all deli operations adhere to local, state, and federal health and safety regulations, including food handling, sanitation, and cleanliness.
• Monitor department performance, manage costs, and work within budget to maximize profitability while ensuring high-quality products.
• • Drive sales through product promotions, special offers, and by recommending popular or seasonal items to customers, increasing overall deli department revenue

Guest Service:

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.
• Remain open to feedback from guests, leadership, and team members to consistently deliver an exceptional shopping and working experience for all guests and team members.
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our team, our guests, and our company”.

Product Handling:

• Stock shelves and maintain displays according to store standards.
• Ensure product freshness by rotating stock and checking expiration dates.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package and label products using a computer program.
• Assists the department to maintain proper freshness, pricing, code dating, tare and merchandising of products in compliance with company policies and procedures.

Cleanliness and Safety:

• Maintain a clean and organized work area. Preserve the department quality and cleanliness by adhering to a regular cleaning schedule and ensuring equipment is properly maintained and functioning.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all food safety and sanitation regulations.
• Contributes towards and maintains the cleaning responsibilities in the department as management sees fit.

Cash Handling:

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration:

• Work cooperatively with team members to achieve store goals.
• Participate in quarterly team meetings and training sessions.
• Assist other departments as needed.

Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.

Position Requirements:

• Experience: Previous deli or restaurant experience and leadership skills required.
• Minimum Age: 18 Years of age.

?Availability:

• 6:00AM-9:30PM Flexible availability, including evenings, weekends, and holidays

Physical Requirements:

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Must be able to lift up to 50 pounds at times.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

• Register system
• Extensive phone and intercom use
• Blades, slicers, and knives
• Fryers, ovens, grills, hot cases and cold cases
• Temperature controlled rooms
• Step stools/ladders
• Trash Compactor
• Bailer
• Wheelers
• Delivery Vehicles (21yrs )
• Digital communication and training platforms

Education or Skills:

Skills and Abilities:

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Ability to work in a fast-paced environment.
• Ability to use kitchen tools and equipment.
• Basic math skills for handling cash transactions.
• Ability to read and follow instructions.
• Good verbal communication skills.
• Ability to operate cooking machinery.