Administrative Assistant

Administrative Assistant (LIPH/HCV)

FLSA: Non-Exempt

Revised: March 2025

Reports to: HCV/LIPH Director

Position Summary:

Responsible for providing support to the Public Housing and HCV Program departments by assisting tenants, landlords and outside agencies with inquiries regarding authority functions and programs. The employee performs general office work and various administrative support functions.

Salary: $20.00 per hour

Key Responsibilities:

· Manage the reception lobby- Greets visitors in a courteous, professional manner.

· Assist program participants with issues surrounding the completion of tenant information.

· Answer general inquiries from other employees and the public

· Copy and assemble briefing & recertification packets as needed.

· Check drop box every day at 8 am, 12 noon, and 4 pm.

· Manage and answer a high volume of incoming calls and direct to proper contact person/department.

· Provide information about the agency such as location, department or offices, staff within the organization, or services provided.

· Observe and report any unusual activity in the reception lobby.

· Stamps, logs, and distributes incoming documentation and electronic communications to appropriate department/recipient.

· Effectively communicate policy procedures to customers and present the information in a clear and understandable format.

· Check work order phone lines and messages.

· Enter work order requests daily.

· Complete supply orders for the agency.

QUALIFICATIONS AND COMPETENCIES

Behavioral Competencies

· Exhibits requisite knowledge, skills, and abilities to perform the position effectively.

· Knowledge of policies, procedures, objectives, operational entities, and requirements.

· Use appropriate judgment & decision making in accordance with the level of responsibility.

· Setting high standards of performance conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

· Meets/exceeds the expectations and requirements of internal and external customers.

· Ensures important information is passed on to those who need to know; conveys necessary information clearly and effectively orally or in writing.

· Attentive to comments and questions of others; listen effectively.

· Proactively seeks solutions to resolve unexpected challenges and actively assists others without formal/informal direction. Applies feedback for continued growth by mastering concepts needed to perform work.

Job Qualifications

1. Knowledge of MS Office Suite, PDF Complete, Outlook 365

2. Ability to work in a fast-paced office environment.

3. Demonstrates good time management and the ability to prioritize tasks as needed.

4. Ability to handle high volumes of data entry.

5. Must be detail oriented, organized, and have good public communication skills.

6. Demonstrates initiative and is self-motivated to start and complete projects.

7. Provide clear and accurate information while remaining patient and courteous to customers who may at times be difficult to handle or emotional.

8. Must maintain punctuality and attendance as scheduled. Must be available for occasional overnight travel for training.

9. Must pass employment drug screening and criminal background check.

10. Must work with the highest degree of confidentiality.

EDUCATION AND EXPERIENCE

• High school diploma/GED.
• A minimum of two (2) years’ experience in customer service, preferably in public or private housing management.
• Must have basic typing skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

· Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing, and dexterity levels appropriate to the functions performed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· The incumbent frequently uses standard office equipment including personal computers, telephone, and related equipment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Office environment. The noise level in the work environment is moderate. Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated.

Hours of Work/Travel:

· This is a full-time position. Regular hours of work and days are Monday through Friday, 8:00 AM to 4:30 PM. The office is closed to the public on Friday.

· Travel is primarily local during the business day between housing units and to partner offices, although some out-of-the-area and overnight travel for training may be required a couple of times per year. This position will require you to have your own vehicle transportation to and from your home to the office.

Other Duties:

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change by LSHA Management to fit the mission of the LSHA.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Lee's Summit, MO 64064 (Required)

Work Location: In person

Salary : $20