What are the responsibilities and job description for the SERVICE DRIVE MANAGER position at Lee's Summit Subaru?
Service Drive Manager
Location: Lees Summit, MO, 64064
Job Description
The Service Drive Manager is responsible for overseeing the daily operations of the service drive, ensuring that customers receive prompt and efficient service. The Service Drive Manager will manage a team of service advisors and technicians, ensuring that they are meeting performance targets and providing excellent customer service.
Responsibilities
- Manage a team of service advisors and technicians
- Ensure that customers receive prompt and efficient service
- Monitor and manage the performance of the service drive team
- Ensure that service drive operations are in compliance with company policies and procedures
- Develop and implement strategies to improve service drive performance
- Provide training and coaching to service drive team members
- Resolve customer complaints and issues
- Ensure that service drive equipment and facilities are properly maintained
- Manage service drive inventory and supplies
Requirements
- High school diploma or equivalent
- Previous experience in a service drive management role
- Excellent communication and customer service skills
- Strong leadership and team management skills
- Ability to work in a fast-paced environment
- Strong problem-solving and decision-making skills
- Proficient in Microsoft Office and other computer applications
- Valid driver's license
