What are the responsibilities and job description for the Customer Service Representative position at Leer, Inc.?
Job Description:
At Leer, Inc., we believe in the power of trust, as it forms the cornerstone of our culture. Together, we foster an environment of support where each customer and team member’s voice is heard, collaboration thrives, honesty prevails, and all are treated with respect. Our shared commitment fuels our success and strengthens our sense of ownership.
Responsibilities Include:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.
1. Act as a representative of Leer Inc. in all areas of sales and customer engagement.
2. Prepare timely and accurate quotes to meet customer expectations.
3. Respond to customer inquiries via phone and email with efficiency and professionalism.
4. “Wow our customers” by delivering exceptional service that leaves a lasting impression.
5. Establish and maintain collaborative relationships with customers, distributors, and partners.
6. Provide customers with regular updates on orders, shipments, company news, and other relevant information.
7. Collaborate with the Technical Support Department to address and resolve warranty claims, technical inquiries, and customer issues.
8. Evaluate and document current business processes, identifying opportunities for continuous improvement.
9. Cross-train in all Leer CSR divisions to create a dynamic and flexible team.
10. Support the achievement of company sales goals.
11. Accurately maintain and document sales records in alignment with company standards.
12. Assist other departments with tradeshow preparation, distributor shipments, marketing projects, or other business initiatives as needed.
13. Potential to support production team when required.
14. Ensure all responsibilities are executed in strict compliance with company policies and procedures.
Qualifications
1. Communication Skills: Strong verbal and written communication skills with the ability to clearly explain product features, benefits, and pricing. Active listening skills are essential to understand customer needs and ensure satisfaction.
2. Customer Focus: A passion for delivering outstanding customer service, combined with a talent for problem-solving and resolving customer concerns effectively.
3. Computer Literacy: Proficiency in Microsoft Office is required, along with the ability to quickly learn and use ERP systems, automated quoting software, and other tools.
4. Product/Service Knowledge: A willingness to gain a deeper understanding of manufacturing processes and product offerings. Knowledge of refrigeration is a plus but not required.
5. Team Player: Collaborates effectively with marketing, sales, accounting, and operations teams to ensure seamless workflows and shared goals.
6. Organization and Multi-Tasking: Ability to prioritize tasks effectively, manage multiple quotes, answer customer inquiries, and meet deadlines in a fast-paced environment.
Education and/or Experience
A high school diploma is required, along with 2-3 years of relevant experience in a similar role.
Mathematical Skills
Proficiency in calculating figures such as discounts, pricing multiples, and percentages is essential.
Computer Skills
Proficiency in Microsoft Office programs is required, along with experience using CRM systems, project management tools, and quoting software is preferred. The ability to quickly learn and adapt to ERP systems is also essential.
Physical Demands
Extended periods of time sitting and using a computer.
So, what do you get out of working at Leer, Inc. beyond a friendly work environment and the best teammates around? A competitive compensation package that other manufacturers can’t beat. Take a look.
ESOP Distributions
An ESOP is an Employee Stock Ownership Plan. Like mentioned above, Leer Inc. is 100% employee owned. That means you will be an employee-owner and own a piece of the company. Trust us when we say, if you include your yearly ESOP payments, we offer a compensation package that’s difficult to beat. Don’t believe us? Stop in and we’ll show you.
- Generous Paid Time Off (Starts at 3-Weeks in 1st Full Year)
- 11 Paid Holidays
- Health Insurance (Subsidized by Leer)
- Dental Insurance
- Vision Insurance
- Short-Term Disability Insurance (Paid by Leer)
- Long-Term Disability Insurance (Paid by Leer)
- Life Insurance (Paid by Leer)
- 401(K)
- Leer Gear
- Cares Program - up to 50% off fitness equipment or gym membership
- Community involvement hours
About Leer Inc.
Be part of making iconic products that make all the difference in hospitals, restaurants, and more. We’re proud to be an essential business and support other industries who keep us healthy and fed.
Leer, Inc. is a growing company that is all about our team members. Really. We’re 100% employee-owned.
What does employee-owned mean?
We share the wealth. After all, if you’re putting in the sweat, you deserve the benefit!
A few benefits of being 100% employee owned:
- Yearly, extra financial incentives (on top of your salary)
- A retirement option to make your golden years truly golden
- Full-company transparency because everyone’s work is everyone’s success
EEO IS THE LAW
EEO IS THE LAW (Spanish)
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