What are the responsibilities and job description for the Customer Service Representative position at Legacy Cleaners & Laundry?
Overview:
We are seeking a friendly and detail-oriented Front Counter Representative to join our team at Legacy Cleaners and Laundry, a reputable family owned for over 25 years dry-cleaning business. The ideal candidate will have excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment. As the face of our company, you will play a key role in ensuring a positive experience for our customers while handling their dry-cleaning needs.
Responsibilities:
- Greet customers with a friendly and welcoming attitude
- Accept dry cleaning orders, identify items, and record customer information accurately
- Provide information on pricing, services, and delivery times
- Handle payment transactions and issue receipts
- Inspect clothing for any damages or special handling instructions
- Maintain an organized and clean front counter area
- Answer customer inquiries and resolve issues promptly and professionally
- Assist with sorting and tagging garments as needed
- Promote additional services and upsell when appropriate
- Assist with managing customer orders and coordinating pickups/deliveries
Qualifications:
- Previous customer service or retail experience preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to handle cash and credit card transactions accurately
- Ability to multitask and manage time effectively
- Willingness to work flexible hours, including weekends and holidays as needed
Benefits:
- Competitive hourly wage
- Employee discounts on dry cleaning services
- Friendly and supportive work environment
- Opportunities for advancement
- Paid time off and sick leave (depending on position and tenure)
How to Apply:
If you are passionate about delivering exceptional customer service and want to join a growing team, we’d love to hear from you! Please send your resume and a brief cover letter Kim@LegacyOKC.com or apply at any of our locations which can be found at www.LegacyOKC.com
Job Types: Full-time, Part-time
Pay: $10.00 - $14.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Edmond, OK 73013 (Required)
Work Location: In person
Salary : $10 - $14