Operations Manager

Do you work well with others in a fast-paced environment? Would you consider yourself

entrepreneurial? Enjoy great food and drinks? Are you organized? 

The Food Hall Co. changes communities through unique food, beverage, and entertainment experiences. We create places in local communities that become the gathering place and anchor of mixed-use real estate. We develop, design, build, lease and operate restaurants, bars, and live music venues.  Our team members are passionate about food, beverage, entertainment, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our work. If you have a growth mindset and you thrive working in a unique environment, you are probably a great fit for our team! 

The Food Hall Company’s first property, Legacy Hall, opened in late 2017 in Plano, Texas, its second property, Assembly Hall, opened in May 2021 in Nashville, Tennessee, and we are actively working towards opening our third in NYC. 

Benefits: THE GOOD STUFF

• Medical, Dental, and Vision insurance benefits are available for salary workers within 60 days of hiring or at the next open enrollment.
• Paid Time Off
• 401k available after one year (12-month period with 1,000 hours of service) for individuals 21 years or older.
• Pathways for growth and development, with encouraged opportunities for promotion into Leadership roles.

Experience and Qualifications:

• Must be able to read and speak English; bilingual Spanish speaking a plus
• 4 Years of Experience in food and beverage management roles in a multi-unit setting
• Fun, energetic, and work with a genuine care for the guest experience
• Required to work 45 hours per week, including days, evenings, nights, weekends, and most holidays
• Ability to stand for extended periods and lift at least 50 pounds.
• Maintain current Food Handler’s and State Alcohol Serving certifications (upon hire).
• Practice proper sanitation procedures and adhere to regulations regarding hospitality service.
• Bar Management Experience is a Plus
• Ability to interact professionally with other departments and outside contacts
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Strong written and oral communication skills
• Excellent judgment and decision-making abilities.

Responsibilities (To include but not LIMITED to):

• Greet, welcome, and establish rapport with guests professionally and friendly
• Communicate questions or issues to Operational Leadership promptly
• Work collaboratively with coworkers in a friendly and enthusiastic manner
• Ensuring only the highest quality products are served, meeting each Guest’s expectations.
• Ensuring a high standard of service efficiency, sanitation, training, development, performance, and coaching of Team Members
• Ensuring all productivity and quality standards are maintained.
• Understand, comply with, and enforce:
  • All company policies, procedures, and operating standards.
  • All federal/state/local laws and ordinances.
• Responsible for reporting any Team Member issues to AGM or GM
• Lead front-of-house operations.
• Perform opening and closing responsibilities and assign duties to Team Members, and including overseeing bar set up and conducting a walk-through of the venue.
• Lead and manage successful quality shifts by consistently utilizing systems and tools.
• Overseeing labor control and conducting inventory on a consistent basis
• Engaging with Guests to ensure Guest satisfaction and retention through table visits.
• Accountable for all facets of service, production, and quality controls.
• Responsible for comping and/or discounting Guest checks when applicable.
• Adhering to responsible alcohol service established by company policy.
• Understanding and utilizing all safety and sanitation practices as defined in the safety program; report any accidents.
• Performing other duties and tasks as assigned or determined by General Manager

If you're passionate about delivering exceptional service, connecting with guests on a personal level, and contributing to a dynamic team environment, we invite you to apply!