What are the responsibilities and job description for the Service Manager position at Legacy GMC?
Overview
We are seeking a dedicated and experienced Service Manager to oversee our automotive service department. The ideal candidate will possess a strong background in automotive repair and customer service, ensuring the highest level of satisfaction for our clients. This role is crucial in managing service operations, leading a team of technicians, and driving sales within the department.
Responsibilities
- Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
- Supervise and mentor service technicians, providing guidance on automotive repairs and customer interactions.
- Oversee the scheduling of service appointments and ensure timely completion of all services.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Collaborate with sales teams to promote additional services and products to customers.
- Ensure compliance with safety regulations and maintain a clean working environment.
- Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
- Monitor inventory levels of parts and supplies, placing orders as necessary.
Skills
- Strong knowledge of automotive repair processes, including oil changes, tire service, and diesel engine repair.
- Mechanical knowledge with the ability to diagnose issues effectively.
- Experience in automotive sales, with a focus on enhancing customer experience through effective communication.
- Familiarity with air brake systems and other specialized vehicle components is a plus.
- Proven ability to lead a team of service technicians while fostering a positive work environment.
- Excellent organizational skills with attention to detail in managing service records and schedules.
- Strong interpersonal skills for effective communication with customers and team members.
Join our team as a Service Manager where your expertise will contribute to our commitment to excellence in automotive service!
Job Type: Full-time
Shift:
- Day shift
Work Location: In person
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