Manager, Patient Business Services

Overview

Making life better – for your team, your patients, your community. If that defines everything you do, and if you want to empower others to do the same, you may belong at Legacy managing the a team of professionals providing customer service to patients regarding their bills and financial requirements.  Guiding patients toward important financial decisions while being sensitive to difficult or stressful circumstances is an important aspect of the care we provide. If you share this commitment, we’d like to talk to you.

This is a hybrid-remote position - incumbents, who reside in Oregon or Washington only, may work at an assigned Legacy Health location, and other days may work remotely at home, on the road or in a satellite location for the remainder of their workweek.  

All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new hire paperwork. 

Responsibilities

Manages the daily operational activities of the department in alignment with the mission, values, and objectives of the department and organization.

Participates in the recruitment, interviewing, selection, training, and evaluation of staff. Assesses technical and professional education needs of the staff and develops or provides educational resources to meet those needs. Assigns workloads and monitors quantity and quality of work. Determines and/or manages business priorities. Develops and implements policies and procedures to insure efficient and effective delivery of services in the department. Identifies and resolves issues affecting the delivery of services. Monitors the department's operating budget. Approves or monitors expenditures, purchases and other actions to insure compliance with budget guidelines. Demonstrates knowledge of applicable statutory, regulatory and administrative requirements relative to departmental operations/accreditation.

Qualifications

Education:Bachelors Degree in business or related field, or equivalent experience required, plus 5 years progressively more responsible experience in Admitting and Patient Business Services preferred.

Experience:Management experience with a thorough knowledge of operations, including staffing and scheduling, budget management, and workflow planning required. Five years experience in supervision or management of accounts receivable in a health care environment, including experience in billing, collections, electronic billing systems and customer service required.

Skills:Ability to manage a broad span of control through implementation of a self-directed team approach. Strong communication and leadership skills, and a willingness to lead by example. Interpersonal skills to be sensitive to the patient's needs while communicating Legacy's needs. Ability to work with insurances and regulatory agencies.

LEADING AT LEGACY

Demonstrates the ability to act consistently with Legacy’s Values in Action, exemplifies our core organizational values, and exhibits the leadership competencies outlined in Leading at Legacy.

Equal Opportunity Employer/Vet/Disabled

Pay Range

Salary : $99,080