Regional Director of Operations - Texas

We are looking for a Regional Director of Operations within the DFW Texas area. The ideal candidate must be a licensed Occupational Therapist, Physical Therapist or Speech Language Pathologist in the state of Florida and be experienced in managing employees throughout a multi-site business model. This position directs and supports the implementation of clinical service delivery, clinical program implementation and operational excellence in the assigned territory.  In addition, this role ensures departments are meeting budgeted expectations through a strong focus on clinical training and programming, staffing model implementation and customer relationship management.  You’ll utilizes your knowledge in reimbursement systems and rehab agency conditions of participation to ensure that Legacy clinics operate at the highest standard of both clinical and operational excellence. Must be able to multitask and handle details across a broad spectrum of responsibilities.  Supervises Area Rehab Directors for assigned areas.

Essential Duties and Responsibilities

 Interpersonal

• Sophisticated and effective communication with both facility/ community level and regional level customers through which the Regional Director of Operations (RDO) is viewed as a valuable
• Anticipates and proactively responds to the information needs of customers, rehab staff, and LHS management.
• Creates and fosters a customer relationship which solidifies customer retention at both community and regional level
• Communicates effectively and fluently with key management personnel of all assigned facilities and with LHS corporate personnel. Makes suggestions for improvement at every level, both to the employee and to LHS’s executive team.
• Participates in high level growth strategy planning with business development to explore growth opportunities in their territory
• Regular communication with business development and active participation in new business sales calls as well as new business execution in the territory.

Fiscal Management

• Develops budgets for all assigned facilities in conjunction with finance and conveys the connection between clinical service delivery and financial outcomes.
• Through clinical and operational excellence attains or exceeds budgeted goals and leads all direct reports to do the same.
• Thorough understanding of the reimbursement system(s) that drives revenue for all assigned facilities, with ability to educate LHS employees and key customer personnel, at all assigned communities.
• Subject matter expert regarding the environment in which we provide services. Proficient at offering a variety of suggestions for how operational and clinical adjustments can affect revenue and expenses to meet budgeted goals.
• Uses all available Legacy clinical tools and training to establish baseline service requirements.

Clinical Management

• Treats patients when needed with in their region.
• Calls upon available Legacy resources to enhance facility admissions and clinical development at assigned sites.
• Encourages and customizes rehab programming that responds to current and changing needs of the resident population.
• Responsible for quality assurance in assigned region along with accountability for implementation of clinical programming, orientation, and training.

Operational Management

• Offers creative ideas for internal and external marketing efforts for individual facilities and coordinates needs with LHS corporate office to ensure LHS branding is maintained on all material provided at the sites. Participation in large scale events in assigned region.
• Understands HH contract(s) details for any site(s) and ensures contracted terms are adhered to.
• Knowledgeable regarding all reimbursement sources and works to overcome service delivery obstacles with such. Partners with revenue cycle and finance department routinely.
• Partners with Business Development on the oversight of all start -ups in their region with the assistance of their direct reports and ensures their success.
• Participates in internal, external and community marketing efforts to increase Legacy’s brand name in the community and increase caseload in assigned buildings.

Human Resources Management

• Oversees the efficacy of each assigned Area Rehab Director and provides training and support as needed to ensure success
• Utilizes all essential divisions within the organization to accomplish successful operational and clinical service delivery by integrating their specific roles to meet regional and organizational objectives.