What are the responsibilities and job description for the Director of Operations position at Legacy Maintenance Services, LLC?
We help facilities maintain a clean, sanitized, and safe environment. We pride ourselves on being Solutions Driven, Customer Centric and having a Get-It-Done Attitude.
EMPLOYEE PERKS
- Competitive Salary
- Flexible Schedule
- 401k Matching
- Paid Time Off and Holidays
- Health, Dental, and Vision Insurance
- Company paid Life
We are looking to add a Director of Operations to our Team! The ideal candidate will have experience in the commercial cleaning industry as well as excellent communication and management skills.
We believe success in this position requires individuals who have leadership experience and can assure quality standards are met while also building and training the team for success.
General Responsibilities
- Provide leadership to the entire operations team focusing on employee development, retention, and discipline.
- Assists with the development of key processes to meet company goals while supplying expertise and guidance on operations projects and systems.
- Maintain profitability of all accounts by reviewing budgets and creating ways to accomplish work within the budget.
- Coordinate new account start-ups ensuring a successful contract transition.
- Monitors and analyses labor trends to develop best practices to provide quality service and cost efficiencies.
- Oversee quality control on all accounts.
- Work with sales to obtain new business.
- Help with hiring and training of management positions.
- Work with operations team to ensure customer satisfaction.
- Other tasks or duties as assigned by the VP of Operations.
Leadership
- Develop and train their team to support company initiatives.
- Is an exemplary role model that upholds all company values for employees as well as represents the company at events.
- Recruits, interviews, hires, and trains new staff in the operations department.
- Is an active member in the organization EOS Leadership program.
- Bring attention to company issues and find solutions to resolve those issues.
About You
- 10 years of experience in commercial cleaning preferred.
- 5 years of experience in operations and team management
- Proficient analytical skills to analyze data and streamline processes.
- Budgeting expertise to manage and optimize expenses.
- Excellent customer service skills to work with clients and address concerns.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Strong commitment to high-level service and quality standards.
- Demonstrated ability to coach, motivate, develop, and lead teams.
- Willingness to work a variable schedule to include day, evening, and night shifts.
- Excellent written and verbal communication skills.
This job operates within multiple work environments including office, manufacturing, schools, medical facilities, etc. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The ability to lift files, stand, bend, stoop, and walk is required. Requires ability to use a keyboard, monitor, and phone. Requires ability to communicate verbally with others.
This position requires individuals to be able to drive up to 90 minutes one-way. When offsite, this role requires extensive walking indoors and some outdoors.
Becoming a team member offers you the chance to be part of a company culture that cares about its employees. We offer individualized training for each employee that comes on board and the opportunity to advance from within.
