What are the responsibilities and job description for the Resident Services Coordinator position at Legacy Partners?
We are an Equal Opportunity Employer. All on-site property management positions require criminal background screening. The nature of some of the duties outlined in the job description below involves access to the resident’s apartment homes and/or the resident’s personal and confidential information. We maintain a drug-free workplace. All property management positions require pre-employment drug screening. We also participate in E-VERIFY, a service of DHS and SSA, verifying the identity, and employment eligibility of all persons hired to work for the company.
Summary: To promote, organize and implement the events of a community’s resident retention program.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Deliver exceptional customer service and provide professionally written communication through community portals, newsletters, flyers, and greeting cards.
Welcome potential residents, residents, guests, and visitors as they arrive in the community.
Manage the flow of the lobby, appointments, and walk-ins, offering refreshments and providing information about the community and the local area.
Network and build business relationships with local vendors, including entertainment, dining, hospitality, transportation, dry cleaning services, and health & fitness clubs.
Plan and coordinate resident events such as farmers’ markets, food truck coordination, beauty and fitness classes, wine tasting events, poolside barbecues, cooking demonstrations, and holiday celebrations.
Assist with dining reservations & shuttle services for residents.
Maintain an inventory of marketing collateral and assemble and deliver move-in gifts, and welcome new residents.
Address, mail, or deliver resident greeting cards, i.e., birthday, holiday, etc.
Promote community resident referral program.
Solicit contributions and/or coupons from area businesses and restaurants for community events for move-in packets.
Deliver off-site marketing material to local merchants such as real estate offices, fitness clubs, restaurants, pet stores, veterinary offices, local community stores, etc. Manage all overflow of resident packages through prompt notification and tracking.
Qualifications: Minimum one year of experience as a service coordinator, concierge, and/or guest services in property management, hospitality, or related field. Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment. Strong organizational, presentation, and communication skills, with high professionalism. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience: High school education or equivalent; one year of related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read and interpret documents such as invoices, specification sheets, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Word processing, Spreadsheets, Internet software, E-mail.
Supervisory Responsibilities: There are no supervisory responsibilities associated with this job.
Physical Demands: The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to be mobile and to talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirements include close vision and the ability to adjust focus.
Benefits: Legacy Partners provides ten paid holidays each calendar year, paid jury duty absence, and up to five days of paid bereavement leave. Legacy Partners also provides paid sick leave and vacation benefits. All team members accrue sick time at a rate of 1 hour for every 30 hours of work, capped at 120 hours. Vacation time is accrued at the rate of 0.0385 hours for every hour worked up to 80 hours worked each pay period, capped at 120 hours during the first five years of employment. Employees with a regular work schedule of 30 hours per week are eligible for group medical, dental, vision, long-term disability, group life, and accidental death and dismemberment insurance. Employees enrolled for Medical Insurance will also have the option to enroll in a health savings account and receive an employer match. Employees may enroll in the company’s retirement plan (401k) following 90 days of employment and receive an employer match. Employees are also eligible for anniversary and sail-away. A detailed description of the benefits will be provided at the time of hire.
Other Compensation: Quarterly bonus potential. A housing discount (minimum 20%) may be available when living and working at the same site and when there is an open slot—the number of discounts are limited. A New Hire must meet rental qualifications to rent.
This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by the immediate supervisor and management as required.
This job description does not constitute a written or implied contract of employment.
Summary: To promote, organize and implement the events of a community’s resident retention program.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Deliver exceptional customer service and provide professionally written communication through community portals, newsletters, flyers, and greeting cards.
Welcome potential residents, residents, guests, and visitors as they arrive in the community.
Manage the flow of the lobby, appointments, and walk-ins, offering refreshments and providing information about the community and the local area.
Network and build business relationships with local vendors, including entertainment, dining, hospitality, transportation, dry cleaning services, and health & fitness clubs.
Plan and coordinate resident events such as farmers’ markets, food truck coordination, beauty and fitness classes, wine tasting events, poolside barbecues, cooking demonstrations, and holiday celebrations.
Assist with dining reservations & shuttle services for residents.
Maintain an inventory of marketing collateral and assemble and deliver move-in gifts, and welcome new residents.
Address, mail, or deliver resident greeting cards, i.e., birthday, holiday, etc.
Promote community resident referral program.
Solicit contributions and/or coupons from area businesses and restaurants for community events for move-in packets.
Deliver off-site marketing material to local merchants such as real estate offices, fitness clubs, restaurants, pet stores, veterinary offices, local community stores, etc. Manage all overflow of resident packages through prompt notification and tracking.
Qualifications: Minimum one year of experience as a service coordinator, concierge, and/or guest services in property management, hospitality, or related field. Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment. Strong organizational, presentation, and communication skills, with high professionalism. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience: High school education or equivalent; one year of related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read and interpret documents such as invoices, specification sheets, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: Word processing, Spreadsheets, Internet software, E-mail.
Supervisory Responsibilities: There are no supervisory responsibilities associated with this job.
Physical Demands: The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to be mobile and to talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirements include close vision and the ability to adjust focus.
Benefits: Legacy Partners provides ten paid holidays each calendar year, paid jury duty absence, and up to five days of paid bereavement leave. Legacy Partners also provides paid sick leave and vacation benefits. All team members accrue sick time at a rate of 1 hour for every 30 hours of work, capped at 120 hours. Vacation time is accrued at the rate of 0.0385 hours for every hour worked up to 80 hours worked each pay period, capped at 120 hours during the first five years of employment. Employees with a regular work schedule of 30 hours per week are eligible for group medical, dental, vision, long-term disability, group life, and accidental death and dismemberment insurance. Employees enrolled for Medical Insurance will also have the option to enroll in a health savings account and receive an employer match. Employees may enroll in the company’s retirement plan (401k) following 90 days of employment and receive an employer match. Employees are also eligible for anniversary and sail-away. A detailed description of the benefits will be provided at the time of hire.
Other Compensation: Quarterly bonus potential. A housing discount (minimum 20%) may be available when living and working at the same site and when there is an open slot—the number of discounts are limited. A New Hire must meet rental qualifications to rent.
This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by the immediate supervisor and management as required.
This job description does not constitute a written or implied contract of employment.
