Guest Communication Specialist – andCo Hospitality

Guest Communication Specialist I – andCo Hospitality

andCo Hospitality is in the business of unforgettable getaways, and you? You’re the calm, collected voice behind the curtain making the vacation magic happen. As a Guest Communication Specialist, you’re not just answering phones—you’re the go-to expert for making sure every guest feels like the VIP they are. Ready to be the reason someone’s day just got better?

Here's What You'll Be Up To:

• Owning the inbox and phone lines—fielding a high volume of guest calls and chats with accuracy, grace, and your signature sparkle.

• Following communication scripts like a pro—but always keeping it human, warm, and tailored to the guest’s vibe.

• Playing detective: listening deeply, asking the right questions, and delivering smooth, efficient solutions that exceed expectations.

• Juggling requests like a seasoned multitasker—transferring calls, dispatching requests, and making sure guests and teammates are in the loop.

• Helping guests get the info they need on our resorts, reservations, and local hotspots (yes, you’ll become a lowkey expert).

• Keeping your cool and leading the calm in emergency situations—because you’ve got this.

• Managing arrivals like a welcome concierge—even after hours.

• Assisting with rental reservations and fee collections (with charm, of course).

• Following up to make sure guest needs weren’t just met—but crushed.

• Transmitting messages and relaying info quickly and clearly—no drama, no delays.

• Pitching in with team projects and special requests—because teamwork really does make the dream work.

You're Great Because:

• You’ve got ears like a hawk—your active listening skills are top-tier.

• You’re friendly, patient, and can handle high-pressure moments with calm confidence.

• Your communication skills? Impeccable. On the phone, over chat, or in person—you bring clarity and connection.

• You’re detail-obsessed in the best way—nothing gets past you.

• You’re tech-savvy and can juggle multiple programs without breaking a sweat (Word, Excel, Outlook are your crew; RCC is a bonus).

• You’re self-motivated, solutions-driven, and love making things easier for others.

• Your vibe? Team-first. You lift people up and love collaborating with all kinds of humans.

• You’ve got at least 1 year of experience doing similar work, and a high school diploma or equivalent.

• Bilingual? Big plus. Global energy is always welcome here.

• You’re flexible, dependable, and love a good challenge.

Your Next Move:

If you’re the kind of person who brings positivity to every call and thrives on solving problems with style, we see you—and we want you.

Apply now and become the voice of hospitality magic. Let’s make guest experiences not just good, but legendary.