What are the responsibilities and job description for the Guest Service Agent position at Legacy Vacation Club Services, LLC?
Join Our Team and Make a Sustainable Impact!
At Legacy Vacation Resorts, our core values are people-centric, forward-acting, experience-focused, and environmentally-driven. Join us to:
- Foster meaningful connections in a supportive environment where the person is the core of every decision.
- Drive innovation and shape the future of hospitality by daring to take risks and embracing change.
- Create unforgettable moments for guests and personal growth for our team by delivering great experiences to all.
- Lead in sustainable practices and maximizing our actions to minimize our impact on the environment.
Join us and be part of a Team dedicated to exceptional hospitality and environmental stewardship.
Apply now and help us create a brighter, greener future!
POSITION SUMMARY:
The Guest Service Agent provides outstanding guest service to all who come to the Front Desk, creates a memorable vacation experience
Essential Functions:
- Timely and accurate check-in/check-out guests
- Provide courteous, professional guest service, and resolution of all guest inquires
- Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual and effectively perform, “The Six Principles” of the front office
- Provides information on the resort, amenities, activities, local area attractions, events, and directions, etc.
- Answers all incoming calls following the phone etiquette on the Front Office Standards Manual
- Learn resort software and be able to post transactions in RCC as necessary
- Accurately complete all Front Office reports and documentation required i.e. MOD report, welcome calls
- Complete cash and credit card transactions accurately and efficiently
- Communicates accurate information of room moves, status in the systems and to departments affected
- Constant communication with the Housekeeping department for room status updates
- Reconciliation of the assigned cash bank during shift
- Responsible for upkeep of all areas in the front lobby accessible or viewed by guests i.e. refreshment area, collateral
- Complete various additional tasks and assignments as needed
