Guest Service Agent

POSITION SUMMARY Provides outstanding guest service to all who come to the Front Desk, creates a memorable vacation experience. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions: • Timely and accurate check-in/check-out guests • Provide courteous, professional guest service and resolution of all guest inquires • Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual and effectively perform, “The Six Principles” of the front office • Provides information on resort, amenities, activities, local area attractions, events and directions, etc. • Answers all incoming calls following the phone etiquette on the Front Office Standards Manual • Learn resort software and be able to post transactions in RCC as necessary • Accurately complete all Front Office reports and documentation required i.e. MOD report, welcome calls • Complete cash and credit card transactions accurately and efficiently • Communicates accurately information of room moves, status in the systems and to departments affected • Constant communication with the Housekeeping department for room status updates • Reconciliation of the assigned cash bank during shift • Responsible for upkeep of all areas in the front lobby accessible or viewed by guests i.e. refreshment area, collateral • Complete various additional tasks and assignments as needed POSITION QUALIFICATIONS • Accountability - Ability to accept responsibility and account for his/her actions • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others • Adaptability - Ability to adapt to change in the workplace • Ambition - The drive to achieve personal advancement • Analytical Skills - Ability to use thinking and reasoning to solve a problem • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Communication, Written - Ability to communicate in writing clearly and concisely • Conflict Resolution - Ability to deal with others in an antagonistic situation • Customer Oriented - Ability to take care of the customers’ needs while following company procedures • Decision Making - Ability to make critical decisions while following company procedures • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace • Judgment - The ability to formulate a sound decision using the available information • Organized - Possessing the trait of being organized or following a systematic method of performing a task • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems • Safety Awareness - Ability to identify and correct conditions that affect employee safety • Time Management - Ability to utilize the available time to organize and complete work within a given shift to complete tasks regardless of frequent interruptions • Working Under Pressure - Ability to complete assigned tasks under stressful situations SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED). Experience: Previous customer service or hospitality experience Computer Skills: Must have knowledge of Microsoft Office. Other Requirements: Must have a flexible schedule as schedules are determined based on the needs of the business.