Breakfast Attendant

Description

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Breakfast attendant is responsible for servicing guests according to brand standards; providing the highest quality service to guests and team members, maintaining the highest standards of cleanliness and sanitation throughout the hours of operation while also maintaining control over food and beverage inventories.

Essential Duties and Responsibilities: include the following. Other duties may be assigned by a supervisor as needed.

• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint, brand standards and other policies / rules of conduct, to include personal appearance / grooming, proper uniform (including name tag), attendance as required by scheduling, which will vary according to the needs of the hotel, and safe / efficient operations.
• Promptly serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
• Ensure proper and timely completion of all breakfast according to checklist and standard operating procedures.
• Understand and follow brand and other standard steps of service and other guidelines to ensure customers are attended to properly and all food and beverage items comply with quality and presentation guidelines.
• Ensure all food and beverages served meet brand standards and in a safe and sanitary fashion. All foods and beverages must be attractively presented and adequate quantities maintained for guest satisfaction.
• Communicate shift activities, issues or concerns to Operations Manager or supervising MOD daily, including completion of daily checklist.
• Be certified, and comply with certification requirements as applicable to position to include Food Handlers, Safety, etc.
• Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.
• Ensure that the work area and front of house areas are kept clean and tidy. This includes prompt cleanup and stocking in the guest breakfast and dining areas.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Ability to obtain Food Handlers Certification (must comply with State and Brand requirements.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.

Education and/or Experience: High school diploma or general education degree (GED); one to three years of related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.

The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.