IW/Reception - Hotline Legal Assistant

Job Summary:

Legal Aid of San Bernardino (LASSB) has an immediate, full-time dual position for an Intake/Receptionist and Hotline Legal Assistant. The ideal candidates will have a demonstrated commitment to serving disadvantaged populations, and the ability to interact with a wide range of clients. We will give preference to candidates who have experience providing services to low-income individuals.

About LASSB

Legal Aid Society of San Bernardino is a 501 (C)(3) non-profit organization founded in 1958 to provide civil legal services to the indigent and needy. Since its formation, has continually offered free legal services to the needy to protect their rights and assist them in remedying problems that affect their daily lives. We provide free legal services throughout the vast county of San Bernardino and Riverside. Our organization advocates for the rights of low-income people, and we believe the right team with a powerful vision can change how society contributes to their success.

• Health care and Life Insurance paid 100%
• Dental Insurance
• 13 paid Holidays and Vacation/Sick
• 401K
• $41,600 - $45,760 – depending on experience

• Answer inbound phone calls and returns calls with professionalism, enthusiasm, and compassion
  
• Assist the public at the door and determines the purpose of their visit
• Pre-screens applicants via phone and assigns to advocate
• Show empathy to clients and puts them at ease during their difficult time
• Ensure the reception area is clean and presentable, with all necessary resource materials
• Assist attorney and paralegals with delegated office tasks
• Maintain caseload of housing-related matters, under attorney supervision, including, but not limited to matters involving eviction defense and administrative hearings for subsidized housing.
• Maintain detailed and accurate case notes and timekeeping in the case management system.
• Using LegalServer, and other programs, collect and maintain data required under specific grant requirements.
• Assist attorney with intake and initial client appointments.
• Prepare and maintain client files, electronic and/or physical.
• Interview clients. Effectively and efficiently communicate with clients including accurately relaying legal advice provided by the attorney.
• Perform various clerical duties such as record-keeping, document copying, e-Filing, etc.
• Observe confidentiality of attorney-client relationship.
• May be required to work at clinics and/or workshops located in local courts
• Perform other duties as required to meet the needs of the organization.

• Associate’s degree
• Bilingual (English/Spanish) with full proficiency
• Customer service and/or sales experience
• Ability to manage their time and multi-task effectively
• Ability to maintain composure and professionalism under pressure; and
• Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel)
• Punctual and professional
• Ability to communicate effectively with a range of individuals
• Ability to exhibit compassion, empathy, and professionalism