Transition Manager (PRT Client Onboarding)

Overview

Legal & General is a leader in Pension Risk Transfer with over 35 years of experience globally, servicing over a million annuitants. Building on our global success, we established our Pension Risk Transfer platform in the US in 2015. The business has grown steadily and in 2024 we completed $2.2 billion in premium written, representing our largest year on record.

At Legal & General Retirement America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. We are passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible.

Purpose and Objective

The Transition (Client Onboarding) Manager will be responsible for, lead, and drive the successful installation of Pension Risk Transfer (PRT) cases in a timely and effective manner. This position will provide support to the Senior Transition Manager for larger and more complex PRT cases.

This position requires excellent project management, leadership, and executive presentation skills. It involves collaborating with trustees, retirement plan administrators, brokers, internal business partners, and LGRA's senior management to ensure the transition process runs smoothly and efficiently. The Transition Manager will deliver a positive first experience to both clients and plan participants, to help position LGRA as the world-class service provider in the U.S. PRT marketplace.

Role And Responsibilities

Project Management - Onboarding

• Ensure effective transition during the installation process of newly sold business with a high degree of client satisfaction
• Establish project plans and maintain the correct structures to minimize risks and control, as well as monitor and report progress against plans
• Take ownership, with support from the Director, Client Service and the Head of U.S. Retirement Operations, for collaborating closely with trustees, fiduciaries, intermediaries, and retirement plan administrators, establishing both timetables and the process for verifying participant data
• Establish and supervise actions against the agreed-upon timetables, putting remedial actions into place when required, including negotiating, and communicating revised timetables to stakeholders
• Work with clients and their delegate(s) to obtain all necessary data and work with LGA IT to ensure plan participant data and benefit information gets quickly validated and accurately uploaded onto the appropriate administrative system(s)
• Ensure that appropriate prioritization, planning, resourcing, and contingencies for customer issues are integrated into project plans, so they are central to delivery, and aligned with LGRA's desire to deliver an elite customer experience
  
  

Data Security / Document and Information Management

• Analyze quotation data and participant benefit data, collaborating with actuaries, retirement plan administrators, and fiduciaries to address and reconcile any anomalies
• Share critical data discrepancies with the pricing team so the financial impact may be settled and, if required, quickly communicated to the clients
• Present and advise the options to administer non-standard or complex benefit structures to clients
  
  

Cross-Organization Coordination

• Take an active role in new business development by communicating and presenting the new business installation process to prospective clients, fiduciaries, and intermediaries
• Work closely with the LGRA Distribution team to assist in improving new business opportunities during the bidding process, due diligence meetings, and client site visits, and with production of opportunity-specific project documentation and marketing materials
• Assist senior leaders with refining the end-to-end installation process, with focus on improving quality and efficiency
  
  
  

Requirements

Qualifications

• Bachelor's degree
• 5 years of experience in a customer service/admin related position in the Defined Benefit or Pension Risk Transfer industry
• Proven experience in administering and onboarding of U.S. defined benefit pension plans, including Deferred Certificate holders
• 3 years of project management experience
• Extensive knowledge of defined benefit pension regulations and pension plan de-risking, buy-out and buy-in PRT transactions
• A deep understanding of systems and processes required to meet annuity commitments, including processes around data needs and inputs, administration processes, and customer communication
• Excellent organizational skills, with the ability to continuously evaluate and re-prioritize multiple responsibilities
• Ability to communicate clearly and effectively with executive-level individuals, both internal and external
• Ability to facilitate complex teams to define outcomes promptly and in an efficient manner
• Strong leadership skills, with the ability lead and collaborate as a team
  
  
  

Benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• 10 - 25 vacation days depending on experience level and years of service
• 4 floating holidays & 2 personal days
• 10 - 15 sick days, depending on years of service
• 2 paid volunteering days
• Health benefits, including medical, dental, and vision coverage
• Supplemental health benefits and life insurance
• 6 weeks of paid parental and maternal leave
• Immediate vesting into a 401k savings plan with up to 6% company match
• 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
• Flexible Workspace and Arrangements
• Tuition and Certification reimbursements
• Infertility and domestic partner benefits
  
  

The expected hiring compensation range for this position is $98,000 - $139,900 USD annually. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The current bonus target for the position is 15% of the base salary with a stretch to twice the target, modified for corporate and individual performance.

• This role is remote or hybrid located in Stamford, CT or Frederick, MD**
• This role is to be filled outside of the state of Colorado**
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.