What are the responsibilities and job description for the Bilingual Legal Intake Representative position at Legal Intake Professionals?
Job Description
Job Description
Immediately hiring Bilingual Legal Intake Representatives in our North Richland Hills location!
At Legal Intake Professionals, we are committed to equality and inclusion in the workplace and seek to hire qualified and motivated individuals who represent the diversity of our clients. We are seeking Legal Intake Representatives to join our growing team! Your mission would be to establish the firm's relationship with potential clients by handling incoming calls as outlined in training. Our Representatives are the initial point of contact for clients seeking assistance with personal injury matters, and therefore, empathy, compassion, accuracy, and communication skills are vital.
Customer service experience is a plus, but not required.
This is an in office position.
Your job will be receive incoming client calls, follow detailed scripts, fill out intake forms while talking to clients, and receive calls electronically and by live transfer. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.
To be successful in this role, you must have :
- Good verbal and written communication skills, specifically : spelling, grammar, and diction
- A professional phone voice that shows customer care and concern
- Active-listening skills to ensure client information is gathered correctly and fully
- The ability to ask appropriate questions
- The ability to converse with various personalities and to collect pertinent details to determine viability of their claims
- Accurate and fast typing skills
- PC / Computer skills in a Microsoft Windows environment
- A flexible schedule, including nights, weekends, and holidays
- A High School Diploma or GED, and must be 18 years of age
- The ability to speak Spanish
Our benefits for Full Time Employees include :
Compensation : $19 / Hour
Monday, Tuesday, Wednesday, Friday : 7 : 00am-11 : 00am / 3 : 00pm-7 : 00pm, Saturday : 7 : 00am-4 : 00pm, Sunday / Thursday : Off
Training will last approximately three weeks. Once you have successfully completed training, you will move to your new set schedule.
Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Don't miss out on this opportunity - Apply Today!
Job Posted by ApplicantPro
Salary : $19
