What are the responsibilities and job description for the Reservations Specialist - Harborside position at LEGAL SEA FOODS?
Job Details
Description
We are seeking a Reservations Specialist to join our team in Harborside! In this role, you will handle booking reservations for our guests, communications to management for internal calls, and refer guests to private dining as needed.
What You’ll Do:
- Handle inbound and outbound calls to assist guests with restaurant reservations.
- Provide personalized recommendations and information on menu offerings, special events, and promotions.
- Manage reservation modifications, cancellations, and special requests efficiently.
- Utilize reservation software and tools to ensure accurate bookings and customer details.
- Work closely with restaurant teams to optimize seating arrangements and maximize guest satisfaction.
- Maintain a courteous, professional, and friendly demeanor at all times.
Qualifications
- Previous experience in a call center, hospitality, or customer service role is a plus.
- Excellent verbal communication skills and a friendly phone presence.
- Strong multitasking and problem-solving abilities.
- Ability to work flexible shifts, including weekends and holidays.
- Experience with reservation systems (e.g., OpenTable, Resy, SevenRooms) is a plus.
- Passion for hospitality and providing an outstanding guest experience.
If you’re excited to be part of a team that helps create memorable dining experiences, we’d love to hear from you!
We value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, paid vacation, and a 401(k) retirement plan to support your future. Join our team and enjoy great benefits while growing in a rewarding career!
Legal Sea Foods participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows companies to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.
Salary : $17 - $20
