Membership Coordinator-Private Membership Social Club

About Us

Located in the heart of the Xfinity Center, our exclusive private membership club is designed for alumni, faculty, and supporters of the University of Maryland who value community, networking, and a premier social experience. With a focus on exceptional hospitality, curated events, and unparalleled member benefits, our club serves as a home away from home for those who share a passion for Terps tradition and excellence.

Role Overview

We are seeking a Membership Coordinator to manage and train reception staff, coordinate member events, assist the Membership Manager in hosting events at the club, and foster lasting relationships. This full-time, on-site position requires a dynamic and personable professional with a strong background in hospitality, event planning and execution, and relationship management.

Key Responsibilities

• Serve as the primary greeter for members and guests, ensuring a warm, professional, and hospitable experience.
• Memorize member faces, names, and profiles to provide personalized service and foster a sense of community.
• Answer and direct incoming calls, providing detailed and courteous assistance.
• Manage email communication, including responding to inquiries and relaying messages promptly and professionally.
• Assist with general administrative duties such as postage/shipping, scheduling, and ordering office supplies.
• Maintain front office organization and cleanliness, ensuring it reflects the Maryland Club’s standards.
• Manage reservations, private event inquiries, and member scheduling in collaboration with the Membership Manager.
• Utilize design software, such as Adobe InDesign or Canva, to create flyers, digital communications, and marketing materials for events or club updates.
• Monitor and manage member communication platforms, including newsletters, social media updates, and event reminders.
• Provide exceptional customer service, addressing member needs or concerns and resolving them efficiently.

• Host and oversee table management during events or peak times, ensuring smooth service and guest satisfaction.
• Oversee reservations and bookings, including accommodating special requests with care and attention to detail.
• Use creativity to design and deliver memorable experiences for members and guests.
• Lead inductions and welcome experiences for new members to ensure they feel connected from day one.
• Build strong relationships with members and act as a trusted point of contact throughout their club experience.
• Capture content (photos, videos, stories) during events or key moments to support marketing efforts.
• Build membership base by supporting outreach efforts, generating leads, and converting prospects into active members.
• Assist in training reception staff.
• Other duties as assigned.

Member Engagement & Relationship Building

• Foster strong, long-term relationships with members to ensure high engagement and retention.
• Serve as a brand ambassador, ensuring members feel valued and connected to the club.
• Regularly communicate with members to promote exclusive events, experiences, and perks.
• Gather member feedback and implement initiatives to enhance the overall membership experience.

Marketing & Brand Growth

• Collaborate on and implement marketing campaigns that align with membership growth objectives.
• Assist in the development and execution of digital and social strategies, email marketing, and content creation.
• Support the Membership Manager with the execution of member events, networking receptions, and alumni gatherings that strengthen the club’s community.
• Develop marketing partnerships with local businesses, university departments, and corporate and third-party sponsors.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field. Relevant experience may substitute for formal education.
• 2 years of experience in hospitality, private clubs, or membership-based organizations.
• Flexibility to work nights and weekends, based on the need for events and activations
• Knowledge of digital marketing, social media, and brand engagement strategies.
• Experience with Adobe Creative Cloud applications, mainly Photoshop, InDesign, Acrobat, and Illustrator is a plus
• Exceptional interpersonal, communication, and relationship-building skills.
• Passion for networking, hospitality, and creating premium member experiences.

If you have a passion for sales, relationship-building, and creating unforgettable member experiences, we’d love to hear from you!

The noise level in the work environment is usually moderate.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.