What are the responsibilities and job description for the Senior Technical Support Engineer position at LEGION?
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Senior Technical Support Engineer
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Date: Feb 27, 2025
Location: Exton, PA, US Remote, WV, US Remote, MI, US Madison, WI, US Remote, US Remote, CA, US Remote, MS, US Sacramento, CA, US Remote, DE, US Remote, PA, US Framingham, MA, US Remote, TN, US Remote, NV, US Remote, GA, US Remote, US Remote, HI, US Remote, SD, US Remote, US Remote, VA, US Remote, WY, US Remote, AZ, US Remote, AL, US Remote, WA, US Remote, AR, US Charlotte, NC, US Covington, LA, US Remote, US Washington D.C., US Thomaston, CT, US Remote, LA, US Remote, MO, US Remote, CO, US Remote, SC, US Remote, US Remote, WI, US Huntsville, AL, US Denver, CO, US Remote, KY, US Remote, ID, US Remote, MT, US Remote, NM, US Remote, NC, US Remote, CT, US Remote, NJ, US Remote, ND, US Remote, NE, US Remote, MD, US Philadelphia, PA, US Remote, MA, US Remote, US Salt Lake City, UT, US Remote, KS, US Tallahassee, FL, US Remote, AK, US Remote, MN, US Salt Lake City, UT, US Remote, OH, US San Diego, CA, US Remote, OK, US Remote, FL, US Sunrise, FL, US Remote, VT, US Remote, NH, US Remote, US St Louis, MO, US Remote, TX, US Concord, NC, US Remote, IL, US Remote, US Remote, US Portland, OR, US Remote, IA, US Remote, IN, US Remote, RI, US Remote, ME, US Remote, OR, US Atlanta, GA, US Remote, NY, US
Company: Bentley Systems
Senior Technical Support Engineer
Location: Hybrid or home-based in the US
Position Summary
Bentley Systems is seeking a talented individual to become a valued member of our Support team. A Support Engineer with high expertise with significant autonomy and responsibility. This role is expected to complete a wide range of tasks and have advanced knowledge in different Product areas.
Anticipates technical challenges and has a deep understanding of the product(s) in their domain. Persistently debugs the most complex issues by finding the root cause or a viable workaround.
Provides oversight, coaching, and guidance to colleagues in the team and is the gatekeeper of the cooperation between Global Technical Support and Product Advancement Group.
Responsibilities
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
www.bentley.com
Equal Opportunity Employer
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
Request An Accommodation
As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com
Nearest Major Market: Philadelphia
Job Segment: Technical Support Engineer, Construction, Engineer, Wastewater, Water Treatment, Engineering
Apply now »
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Engineering
Search by Location
Search by Postal Code Search by Location
Search by Postal Code
Distance
2 mi 5 mi 10 mi 30 mi 50 mi
Search by Postal Code Search by Location
Select How Often (in Days) To Receive An Alert
Select how often (in days) to receive an alert:
Senior Technical Support Engineer
Apply now »
Date: Feb 27, 2025
Location: Exton, PA, US Remote, WV, US Remote, MI, US Madison, WI, US Remote, US Remote, CA, US Remote, MS, US Sacramento, CA, US Remote, DE, US Remote, PA, US Framingham, MA, US Remote, TN, US Remote, NV, US Remote, GA, US Remote, US Remote, HI, US Remote, SD, US Remote, US Remote, VA, US Remote, WY, US Remote, AZ, US Remote, AL, US Remote, WA, US Remote, AR, US Charlotte, NC, US Covington, LA, US Remote, US Washington D.C., US Thomaston, CT, US Remote, LA, US Remote, MO, US Remote, CO, US Remote, SC, US Remote, US Remote, WI, US Huntsville, AL, US Denver, CO, US Remote, KY, US Remote, ID, US Remote, MT, US Remote, NM, US Remote, NC, US Remote, CT, US Remote, NJ, US Remote, ND, US Remote, NE, US Remote, MD, US Philadelphia, PA, US Remote, MA, US Remote, US Salt Lake City, UT, US Remote, KS, US Tallahassee, FL, US Remote, AK, US Remote, MN, US Salt Lake City, UT, US Remote, OH, US San Diego, CA, US Remote, OK, US Remote, FL, US Sunrise, FL, US Remote, VT, US Remote, NH, US Remote, US St Louis, MO, US Remote, TX, US Concord, NC, US Remote, IL, US Remote, US Remote, US Portland, OR, US Remote, IA, US Remote, IN, US Remote, RI, US Remote, ME, US Remote, OR, US Atlanta, GA, US Remote, NY, US
Company: Bentley Systems
Senior Technical Support Engineer
Location: Hybrid or home-based in the US
Position Summary
Bentley Systems is seeking a talented individual to become a valued member of our Support team. A Support Engineer with high expertise with significant autonomy and responsibility. This role is expected to complete a wide range of tasks and have advanced knowledge in different Product areas.
Anticipates technical challenges and has a deep understanding of the product(s) in their domain. Persistently debugs the most complex issues by finding the root cause or a viable workaround.
Provides oversight, coaching, and guidance to colleagues in the team and is the gatekeeper of the cooperation between Global Technical Support and Product Advancement Group.
Responsibilities
- Dedicated to our users and committed to ensuring our products support their success.
- Provide advanced troubleshooting and technical assistance for ProjectWise Product functionality/features.
- Independently scopes, designs, and delivers solutions for large, complex technical issues.
- Interact with users to gather detailed information, collect logs for investigations, and ask targeted questions to narrow down the root cause.
- Maintain accurate notes and details on user support cases and provide documentation to users.
- Serves as a point of escalation for facing complex technical challenges.
- Properly escalate issues that require developers to engage appropriate internal teams.
- Share updates on specific issues that could affect multiple users and accounts.
- Document software problem defects for review and take corrective actions.
- Document advanced technical knowledge and gather insights to provide continuous training to the general support organization.
- Act as the go-to person in Technical Support for their area of expertise.
- Influence prioritization of defect fixes with Developers. based on user impact and commercial agreement.
- Knowledge of ProjectWise suite of Products, both Web, Desktop and Server.
- Advanced, progressive experience in the Administration of Engineering Information/Document Management systems.
- Familiarity with programming language (e.g., .Net and C ) and experience in reading and interpreting log files.
- Good to have an understanding of ProjectWise Integration with other Bentley products.
- Intermediate to Advanced knowledge of relational databases: Microsoft SQL Server or Oracle.
- Intermediate knowledge of IIS (Internet Information Services),
- Intermediate to Advanced knowledge of Networking (DNS, TCP\IP, FQDN, cluster environments).
- Intermediate to Advanced knowledge of Cloud Technologies, Grafana, Kubernetes, and related tools.
- Advanced knowledge of Windows Operating System (Server and client) concerning administration and debugging.
- Bachelor’s degree in information technology or relevant technical discipline.
- A "user first" approach and strong critical thinking with a desire to solve problems with excellent troubleshooting skills.
- Internal and External Communication to be handled with patience, friendliness, and clarity.
- Emotional intelligence when talking with users and the ability to document methodically.
- Proven experience in technical support and exposure to global user interactions.
- Proven experience in answering queries with interactions with different stakeholders.
- Ability to work well with Global colleagues to help address user issues.
- Ability to manage time effectively by delegating, prioritizing, and scheduling tasks to ensure they are completed in the expected timelines.
- A motivated self-starter with the ability to work independently and in a team.
- Exhibit leadership qualities with team-wide impact
- Leads by example and inspires others.
- Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
- This role does not require travel.
- A great Team and culture – please see our Recruitment Video.
- An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
- Competitive Salary and benefits.
- The opportunity to work within a global and diverse international team.
- A supportive and collaborative environment.
- Colleague Recognition Awards.
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
www.bentley.com
Equal Opportunity Employer
Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice
Request An Accommodation
As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com
Nearest Major Market: Philadelphia
Job Segment: Technical Support Engineer, Construction, Engineer, Wastewater, Water Treatment, Engineering
Apply now »
Find Similar Jobs
Engineering
