What are the responsibilities and job description for the Senior Customer Success Manager position at Legit Security?
Legit Security is a cyber security company offering a SaaS-based solution that protects an organization's software supply chain from attack. The team at Legit Security is on a mission to protect companies from this rapidly growing threat so that businesses can stay secure while releasing their software fast.
The role is hybrid with the expectation of working in our Boston office 2-3 days per week. Our office is located near South Station.
As a Senior Customer Success Manager , you will play a crucial role in ensuring customer satisfaction and success by :
- Serving as the primary contact to a subset of our enterprise customers.
- Provide 1st level technical expert on the Legit ASPM Platform, demonstrating in-depth knowledge and expertise to existing customers.
- Establish yourself as a trusted advisor and provide advice on platform adoption and best practices.
- Assist in effective onboarding and training processes of our SAAS platform.
- Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes.
- Proactively ensuring that customers realize the full value of their investment. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
- Advocating for the customer's voice and feedback, actively influencing Legit's roadmap and product development.
- Troubleshooting and resolving basic technical issues impacting customers, ensuring smooth operation and seamless experiences.
- Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.
- Mentoring other team members, sharing your expertise and assisting in their professional development.
- Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.
Requirements