What are the responsibilities and job description for the Seasonal Theme Park Associate position at LEGOLAND New York Resort?
At LEGOLAND New York Resort – Earn AWESOME Benefits, Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless!
Position Overview:
As a Seasonal Resort Operations Associate, you will play a key role in creating a positive experience for guests by providing exceptional service, ensuring safety, and maintaining park operations. This role involves interacting with guests, assisting with events, and supporting various park departments as needed such as, but not limited to, Admissions, overall park presentation, handling Point of Sale transactions, and working in retail departments throughout the park.
Key Responsibilities:
- Guest Interaction:
- Greet guests with a friendly and welcoming attitude.
- Provide information and assistance regarding park attractions, events, and amenities.
- Address guest questions, concerns, and feedback professionally and courteously.
- Safety and Compliance:
- Monitor guest activity to ensure adherence to park rules and safety regulations.
- Report any safety concerns or hazards to the appropriate supervisor.
- Notify supervisor/manager of any guest/coworker first aid needs and follow emergency procedures.
- Resort Quality:
- Maintain cleanliness and organization in assigned areas, including ride queues, guest seating, and common areas. Keeping walkways and restrooms clean.
- The use of power equipment, such as air blowers and pressure washers
- Report maintenance needs and equipment malfunctions to the appropriate personnel.
Team Collaboration:
- Work closely with other associates and other departments to ensure a seamless guest experience.
- Participate in team meetings and training sessions as required.
- Cross-training into other departments/areas, such as Admissions, Retail and if needed and eligible Rides
Qualifications:
- Minimum Age Requirement: Must be at least 16 years old
- Availability: Must be available to work flexible hours, including weekends, holidays, and evenings during the park's operating season.
- Customer Service Experience: Previous experience in a customer service role is preferred but not required.
- Physical Requirements: Ability to stand for long periods, and work in various weather conditions.
- Communication Skills: Strong verbal communication skills and the ability to interact effectively with guests and team members.
Benefits:
- Competitive hourly wage.
- Free admission passes to the park, and any other Merlin Entertainment venue, for you and your family/friends.
- Several incentives throughout the season.
- Opportunities for advancement within the company.
- A fun and energetic work environment with a supportive team.
- Uniforms included
- Staff canteens – including a video game lounge
- Park closes at 6pm daily – except July 4. Have your evenings to yourself!
Job Types: Part-time, Seasonal
Pay: $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Tuition reimbursement
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $16