What are the responsibilities and job description for the Manager - Service Excellence position at Legrand AV, Inc.?
Thank you for your interest in becoming part of the team at Legrand!
Main Job Duties :
- Develops service level standards focused on reducing response times and providing high customer satisfaction.
- Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices.
- Implements systems to capture and report on service met rics, including any customer feedback or trends in product or service issues.
- Manages resource decision-making and planning.
- Aligns customer service activities and initiatives to support and enhance the objectives of the organization.
Education :
Experience :
Skills / Knowledge / Abilities :
If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!
Legrand is an equal employment opportunity employer.
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