What are the responsibilities and job description for the Operations Supervisor - FBO - FT position at Lehigh Northampton Airport Authority?
Job Details
Job Location: Lehigh Valley International Airport - Allentown, PA
Position Type: Full Time
Education Level: High School Diploma / GED
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Open Availability
Job Category: Customer Service
Description
MAJOR RESPONSIBILITIES
- Fosters teamwork environment for line employees while promoting a high degree of safety and customer service.
- Provides training for line technicians and fuel farm staff as requested.
- Ensures that all operations are conducted in accordance with company procedures as outlined in the Line Service Manual.
- Determines the daily priorities and assign duties to Line Technician staff to ensure safe, timely, and efficient delivery of all services.
- Plans and organizes work, establish priorities to carry projects through to timely completion and meet emergency demands.
- Assists with the development and management of the Line Service Schedule.
- Processes customer complaints and inquiries.
- May be requested to supervise business activities with sub-contractors, vendors and suppliers.
- Inspects fuel vehicles, ground equipment, fuel storage facilities, hangars and other designated areas and communicate all maintenance, safety, or property issues to the applicable department.
- Administers and adheres to all Authority personnel policies and departmental affirmative action guidelines.
- Enforces FAA and Authority rules and regulations.
- Serves as Manager on Duty when managers are not on site
- Working knowledge of CFR139.321 regarding fuel farm management, quality control and safety. Obtain certification under CFR139.321, Training by National Air Transportation Foundation.
- Working knowledge of airline fuel standards from Air Transportation Association of America (ATA), Part 103.
- Familiar with American Society for Testing and Materials (ASTM) Part D1655.
- Performs de-icing.
- Performs snow removal.
- Other duties as assigned.
Qualifications
QUALIFICATIONS
- High School Diploma/GED.
- Two years of leadership experience.
- Basic mathematical skills.
- Excellent interpersonal and communication skills, both written and verbal.
- Able to follow instructions and the ability to work independently within a team environment, using own initiative and problem-solving skills.
- FAA security and background investigation clearance, including fingerprinting.
- Must accept shift work, including weekends and holidays.
- Valid driver’s license required and maintained that meets insurance requirements.
- Able to work outdoors in all types of weather conditions.
PREFERRED QUALIFICATIONS
- Previous supervisory or management experience.
- Three years of FBO line service experience.
PHYSICAL REQUIREMENTS
- Able to regularly stand, walk, sit, reach with hands and arms, climb, balance; stoop, kneel, crouch or crawl; and lift and/or move up to 75 pounds and occasionally must lift up to 100 pounds.
- Vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
- Employee regularly works near moving mechanical parts and able to be move within work area
- Sufficient auditory ability and able to tolerate exposure to noise levels up to 120 decibels.
- Must be able to stand, sit, stoop, kneel, crouch or crawl and able to use hands and fingers to handle tools, objects or controls.