What are the responsibilities and job description for the Scheduling Coordinator position at Lehigh Valley Hospital?
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Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.
Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward–thinking and offers plenty of opportunity to do great work.
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Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward–thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital – Cedar Crest, Lehigh Valley Hospital – Muhlenberg, Lehigh Valley Hospital– Hazleton, and Lehigh Valley Hospital – Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding concerns / issues related to scheduling.
Job Duties
- Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
- Schedules patients for physician appointments and diagnostic test procedures.
- Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
- Monitors practice protocols and department procedures and makes recommendations for improvement.
- Utilizes scheduling software and other patient–specific software applications to facilitate patient access into the network.
- Serves as a resource for staff, physicians, and referring offices.
- Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail.
Minimum Qualifications
Preferred Qualifications
Physical Demands
Lift and carry 25 lbs. frequent sitting / standing, frequent keyboard use,
Job Description Disclaimer : This position description provides the major duties / responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and / or social activities.
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