What are the responsibilities and job description for the Membership Development Executive position at Lehigh Valley Phantoms?
SUMMARY:
The Membership Development Executive position is an opportunity to start or advance your career as a Ticket Sales professional, with the added benefit of servicing a large book of business of current Premier Members (Full Season Ticket Holders). In this role, you will complete a formal training program and learn the pillars for success that is instilled upon every Phantoms team member. Tasks will include but are not limited to, the responsibility of being the main service representative to a current book of Premier Members while also generating new business revenue with set goals for New Premier Membership sales, Partial Plans, Group Tickets, and Premier Membership Renewals.
The Membership Development Executive position is an opportunity to start or advance your career as a Ticket Sales professional, with the added benefit of servicing a large book of business of current Premier Members (Full Season Ticket Holders). In this role, you will complete a formal training program and learn the pillars for success that is instilled upon every Phantoms team member. Tasks will include but are not limited to, the responsibility of being the main service representative to a current book of Premier Members while also generating new business revenue with set goals for New Premier Membership sales, Partial Plans, Group Tickets, and Premier Membership Renewals.
JOB RESPONSIBILITIES
- Execute sales campaigns to generate ticket revenue. Maximize upsell and upgrade opportunities for all accounts.
- Sell a full-menu of ticket products & hospitality packages for the AHL’s Lehigh Valley Phantoms, as well as other events at the PPL Center, including family shows, concerts, & more
- Use cold calling, appointment setting, and social selling as tools to sell Premier Membership, partial plans, group seating, and hospitality seating packages to local companies, organizations, and single game buyers
- Improve year-over-year fan satisfaction, retention rates, and associated revenue goals with the AHL’s Lehigh Valley Phantoms Premier Membership account base
- Be the primary point of contact for an assigned account base, and the person these fans will connect with from the organization the most, and proudly exhibit incredible customer service skills with each fan interaction
- Encourage non-renewed Membership accounts to renew through incentive & benefit program
- Sell upgrades and add-ons and gain referrals from your assigned account base
- Assist in planning and executing Premier Membership events and experiences, including research, ideation, setup, operations, and more.
- Work closely with multiple departments (including marketing, corporate partnerships, and the arena operations staff) to execute a year-round service plan in order to maximize retention of the season ticket base annually
- All other duties as assigned.
QUALIFICATIONS
- Bachelor’s degree from four-year college or university
- Minimum of one (1) year of sales training experience
- Knowledge of Ticketmaster Archtics and Salesforce CRM is preferred but not required
- Ability to work in a team/collaborative work environment is required along with strong organizational, interpersonal, analytical, and planning skills
- Proactive with proven ability to work independently and take ownership of projects
- Strong critical thinking and conflict resolution skills handles difficult situations effectively, objectively, and with empathy.
- Ability to multi-task and prioritize to adapt to rapid change.
- Excellent interpersonal and communication skills, both written and verbal
- Ability to work non-traditional hours, in non-traditional settings, including all home games (or other work events) that fall on nights, weekends, and/or holidays
Critical Competencies:
- Internally motivated and coachable individual with passion for learning skills to be a revenue generator in sports.
- Focused on growing a career in the sports industry.
- Possess a strong work ethic and excellent written and verbal communication skills.
- Must be highly motivated and positive with strong aspirations to be successful in a sales career.
- A growth mindset towards development
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.