Appointment Coordinator

Company Overview

Lehman Volvo Cars is a luxury automotive dealership specializing in the sales and service of Volvo vehicles. Our commitment to excellence and customer satisfaction drives our operations, ensuring that every client receives top-notch service and support.

Summary

As an Appointment Coordinator at Lehman Volvo Cars, you will be the first point of contact for our customers, playing a vital role in scheduling appointments and ensuring a seamless customer experience. This position is essential in supporting our Service team and enhancing overall customer satisfaction.

Responsibilities

• Manage incoming calls and schedule appointments for customers efficiently.
• Communicate effectively with customers to understand their needs and provide appropriate solutions. Excellent communication skills in person, on the phone, text, and email are a must for this position.
• Maintain accurate records of appointments and customer interactions in our database.
• Collaborate with the Service team to ensure smooth transitions from appointment scheduling to vehicle service.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Utilize our software to manage schedules and track data entry tasks accurately.
• Follow up with customers post-appointment to gather feedback and enhance service quality.
• Manage our loaner fleet to create a smooth, efficient loaner vehicle experience for our clients.

Qualifications

• Proven experience in a customer service or administrative role, preferably within the automotive industry.
• Strong outbound calling skills with a focus on effective communication.
• Excellent data entry skills with attention to detail.
• Familiarity with automotive software applications for scheduling and record-keeping is preferred but not required. Excellent customer experience skills are most important.
• Ability to work collaboratively in a fast-paced environment while managing multiple tasks efficiently.
• Professional appearance, and excellent communication skills are a must

If you thrive in a dynamic environment and are passionate about providing exceptional customer experiences, we invite you to apply today to become part of our dedicated team at Infiniti of Mechanicsburg.

Job Type: Full-time

Pay: $15.50 - $17.75 per hour

Expected hours: 42.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Mechanicsburg, PA 17050 (Required)

Ability to Relocate:

• Mechanicsburg, PA 17050: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18