What are the responsibilities and job description for the Bilingual Customer Support Specialist position at Leidos?
Description
Join the Leidos team as a full-time Bilingual Customer Support Specialist and be part of our mission to support the U.S. Department of Housing and Urban Development (HUD) in fostering strong, sustainable, inclusive communities and providing quality affordable homes for all.
As a vital member of our Customer Service team, you will assist renters, tenants, property managers, homebuyers, and homeowners by offering essential resources and referrals to address their housing needs. This is a fantastic opportunity to gain in-depth knowledge of HUD rental assistance programs and FHA Housing Administration (FHA) mortgage programs through comprehensive training, all while delivering outstanding customer service.
Why Join Us?
Enjoy a Monday to Friday work schedule with no weekend commitments.
Access to an array of benefits from day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
Receive immediate and ongoing training to ensure your success.
Take advantage of discounted Leidos stock purchase options and other employee discounts.
Numerous opportunities for career advancement within the company.
Company-sponsored Public Trust eligibility upon hire.
Eligible for a $3,000 referral bonus.
Voluntary overtime may be available as business needs fluctuate.
Accrue Paid Time Off (PTO) based on Leidos policy, up to 15 days a year.
Benefit from 11 paid holidays annually.
Available Customer Support Opportunities :
Full-time (32 - 40 hours per week)
Part-time (25 - 31 hours per week)
Work hours from 11 : 35 am to 8 : 05 pm ET in Indianapolis, IN (subject to change based on customer needs).
Options for split shifts may be available, pending manager approval.
Your Responsibilities as a Customer Support Specialist :
Respond to calls and emails from the public regarding housing and FHA mortgages.
Utilize a knowledge base and follow Standard Operating Procedures (SOPs) to address customer inquiries.
Provide exceptional customer service in a high-volume call center, including effective management of customer complaints.
Document communications with customers via email and phone within our internal database.
To Excel in This Role, You Should Have :
A strong ability to navigate multiple computer systems and applications, effectively utilizing search tools to assist clients.
Excellent time management skills and a strong sense of dependability.
Experience with MS Office applications (Outlook, Word, Teams).
Strong written and verbal communication skills with professional telephone etiquette.
Keyboarding proficiency of at least 40 words per minute.
Required Qualifications :
A High School diploma or General Educational Development (GED) certificate.
At least 2 years of experience in a contact center or telephone customer service environment.
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Bilingual (English & Spanish) proficiency, both verbal and written.
Preferred Qualifications :
Experience in a call center environment, preferably omnichannel.
Background in rental property management or mortgage servicing, including complaint resolution.
Leidos is a global leader in providing innovative solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. We are dedicated to engaging, developing, and empowering our diverse and valued workforce to cultivate a culture of creativity and growth.
Compensation : The pay for this position is $18.00 per hour.
This position is covered under the Service Contract Act and is subject to minimum wage demands as well as minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits.
Location : Indianapolis, IN
Salary : $18
